kbiwkmircfsvur.dll and rootkit problems

Help someone....

 

Yesterday I got infected by something that gives me an error message everytime I open anything on my laptop.

I get a window which states that the .exe file trying to run has a bad image. It goes on as follows:

 

WINWORD.EXE - Bad Image

 

globalroot\systemroot\system32\kbiwkmircfsvur.dll is either not

designed to run on Windows or it contains an error. Try installing the

program again using the original installation media or contact your

system administrator or the software vendor for support.

 

                                                                                           OK

 

On reading various message boards etc. I believe it is a Rootkit infection. I have tried running Norton to

weed it out, but it just freezes.

 

Could someone please advise as to how I can rid myself of this problem?

 

Thanks in advance.