As the O.P. I find it interesting that this particular issue has “taken off”. As an elderly O.P. Whose I.T skills peaked at “Jet Set Willie” on a Spectrum, It might be nice if Norton picked up this issue and solved it for “customers” such as I. Is this not what they do? Just saying…..
Notwithstanding that whinge - many thanks to all the contributors here.
Has anyone sent logs yet? There is something going on with your devices that is not universal with everyone. Having the logs helps Norton developers to diagnose what is causing the logouts.
I too am having this issue and have been for the last 2 weeks. I will engage with the Norton Support. I need the coverage and security for work and personal, so not having the protection from a service provoder is frustrating.
If support is able to resolve your issue, please post back with what they did.
I’m having this issue as well. On both my iPhones and iPad. everytime I open the app it gives me the exact step by step as described in the pictures above. Sometimes it happens 2 or 3 times a day per device. It’s becoming very annoying.
Logs people please. As I requested here. Keeps signing me out of Norton on my iphones - #17 by peterweb
Norton needs this feedback to be able to diagnose what is happening on your devices that is not showing up on all devices.
EDIT I have escalated this thread to the attention of the concerned team.
Deleted
Hi Peter,
Thank you for the escalation.
I have sent device logs.
To send ‘error reports’ after “reproducing the problem on Norton 260” is not possible.
At least that is my own experience.
QUICK FIX - until Norton can fix the problem properly.
When opening the Norton 360 app, if the screen is white with the blue throbber / spinner / loading icon, then quickly swipe the app closed.
Reopen the app, and it should open with the usual yellow screen and the app will load correctly, still signed in.
It appears that when opening/loading the app, is when the app seems to be signing out.
Thanks Rob.
Thanks for the logs.
If you let the logging run during what you described was happening, that should give Norton something to look at. But still wait until you get logged out before sending logs. As long as you can get logged in again, you should be able to sent the logs.
I’m having the same issue. Once or twice a day, Norton logs out of our iphones. I’ve sent logs and called support but to no avail. Instead of logging in each time, I’ve been going into norton settings on the iphones and turning on ‘enable debug log’, then opening norton (settings - norton 360 - Enable Debug Log). Norton then opens where it left off and I don’t need to log in again and VPN is automatically enabled. I then shut off the ‘enable debug log’
It’s a clumsy workaround and our phones are vulnerable until we discover that norton has shut itself off again. We’ve been experiencing this issue for about a month. Hopefully, a resolution is coming soon.
Pardon my naivety here, but I assume this site is monitored by Norton technical folk and they are are aware of the issue and are working on a resolution?
There are a couple of Norton employees that do frequent certain forum boards, but not all boards are monitored. The forums are primarily user to user help. The gurus here can escalate an issue that needs Norton intervention. This just gets the appropriate Norton team to look at the information in the thread, but they do not generally post into the thread.
Same here, constantly logout of my I-Phone.
Has anyone heard anything on this issue from Norton Support? I opened a case a fortnight back and was supposed to get a call within 48 hours. After receiving no reply, I called enquiring about a status and was told it was being escalated.
I have tried RobW’s suggesting of swiping the app closed, then reopening it and it seems to work, but it’s frustrating to need to do this each day.
All, I too am having the same problems. Norton can keep spinning around with the bullcrap but its due to Apple and the new software version that Norton has not figured out yet. NORTON- contact Apple and work on a fix. Its not the consumer’s job to to your job. If you can’t get it right, let us know and we can switch to another internet security until you do. Stop making us take screen shots and then not reply back. Plain and simple…IOS 26 is conflicting with Norton, this is the problem. Now go fix it because we are all paying for product that can’t be used on Apple devices right now while our laptops and computers are working. We should not and will not keep logging in, restarting devices, swiping ourselves into oblivion or reloading the app. I have a better solution…cancel Norton and get something else that works. This will only require me to reload the new app 1x and login 1x.
Presumably Norton knows all about this issue now and has yet to issue a fix.
I share Silas & Andrews’ sense of frustration. It’s been a month since I called to report this problem and I’ve never received a callback. I’ve requested a call from a manager but was told that the issue was already ‘escalated’. If this is an ‘escalated’ issue, it’s hard to understand the lack of communication.
The issue persists.
I find it difficult to believe that a Norton technician in this company isn’t tasked with reviewing these forums from time to time. This issue has been reported on several occasions and has been live on this forum for weeks. I wonder if I might challenge a technician from Norton to comment on this thread and, at the very least, provide an update. If not why not?
Thank you for your help.
This issue has been an ongoing problem for me as well. It’s incredibly frustrating. I got myself and both of my parents set up with Norton accounts. This has been occurring on all 4 of our iPhones, as well as 2 iPads. I am very dissatisfied with Norton 360. It is way too expensive to pay for a service that is not covering any of our devices.