Oh! Wow!
really appreciated added details
fwiw ~ I’m seeing External drive connected → Scan for threats with v25.1.9816
do you have W11 Fast Startup enabled?
Have you run Norton LiveUpdate + Restart (not Shut down) machine?
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If your Norton is not working as expected after you’ve tried Reset to Default & Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Norton Community is primarily user-to-user “working” product help.
~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]