Known Issue with Norton Backup Drive – Fix Expected Within 24 Hours (07-07-2025)

Norton 360 for Windows
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just got off the phone with Norton Tech Support, and as of July 7, 2025, there is a known issue affecting the Norton Backup Drive.

:hammer_and_wrench: Symptoms may include:

  • Inability to view Cloud Backup Sets when logging into your Norton Account online.
  • Inability to manage or access Backup Sets through the Norton 360 platform.

:date: Norton Support indicated that a fix is expected within the next 24 hours.

:speech_balloon: In my opinion, Norton/Symantec should have proactively posted a notice about this issue across:

  • The Norton 360 desktop interface
  • The Norton Account login portal
  • The Norton Services Status page (status.norton.com)

I’m posting this to help others who may be experiencing similar problems and wondering what’s going on.

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3 posts were merged into an existing topic: Norton Backup Drive Missing – Unable to Delete Individual Files from Backup Sets