Hi
Running Windows 7 with IE 11 and all latest Service Packs and Windows Updates installed. Norton Family Safe 3.0.0.52 has stopped working. The Norton Family Windows Service cannot start. Also running latest Norton Internet Security. Used to work until latest round of updates it seems.
Here is the event log entry - please assist ASAP
Log Name: Application
Source: Application Error
Date: 2014/07/23 04:46:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WALL-E
Description:
Faulting application name: NF.exe, version: 12.11.0.16, time stamp: 0x524cbb5e
Faulting module name: WDJobs.dll_unloaded, version: 0.0.0.0, time stamp: 0x538c7cb5
Exception code: 0xc0000005
Fault offset: 0x74442c6c
Faulting process id: 0x618
Faulting application start time: 0x01cfa67d4d49b455
Faulting application path: C:\Program Files (x86)\Norton Family\Engine\2.9.5.39\NF.exe
Faulting module path: WDJobs.dll
Report Id: 0f620609-1278-11e4-b54f-90e6bace8627
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-23T14:46:00.000000000Z" />
<EventRecordID>43871</EventRecordID>
<Channel>Application</Channel>
<Computer>WALL-E</Computer>
<Security />
</System>
<EventData>
<Data>NF.exe</Data>
<Data>12.11.0.16</Data>
<Data>524cbb5e</Data>
<Data>WDJobs.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>538c7cb5</Data>
<Data>c0000005</Data>
<Data>74442c6c</Data>
<Data>618</Data>
<Data>01cfa67d4d49b455</Data>
<Data>C:\Program Files (x86)\Norton Family\Engine\2.9.5.39\NF.exe</Data>
<Data>WDJobs.dll</Data>
<Data>0f620609-1278-11e4-b54f-90e6bace8627</Data>
</EventData>
</Event>