Latest update

I thought somehow something got past my Norton! I had lost my icons for IE & Googlechrome. Next my Norton Icons are gone! I can't make any changes in my control panel, can't do any downloads - have totally lost control of my laptop. I cannot run my scans due to this, and apparently  windows defender is turned off when Norton is on. I called the support phone line & was told I'd have to pay to troubleshoot it. have free Nortoncould I'm upset to say the least, as I found out I can get it free through my internet network, but can't download it & cancel my paid subscription. Since I already am paying for it through my Network, this sucks!