Norton has lost yet another customer.
The constant spam is never resolved. You cannot turn it off - you can only mute it for a few days. The moment Norton updates, the spam returns. Windows updates? Spam returns. How about your browser updating? Spam returns.
In addition to the above, they have made it nearly impossible to even mute the spam for a few days. You have to actually dig to find where the switch is to turn off "special offers!" and again, it only works for a few days.
Knowing how complex a job it is to be constantly on top of malware and viruses I find it unreasonable to think your developers are incapable of building in a "DONT SPAM THE USER WITH ADS" switch. Instead, I'm confident the developers have been told, "MAKE IT AS DIFFICULT AS POSSIBLE TO TURN OFF AND MAKE IT COME BACK ON WITH EVERY UPDATE." Yeah, I'm a working, professional software developer going back over three decades.
NO chance you aren't aware of this problem. There are literally thousands of posts on your own forums about it - and it's a little funny that those posts get 'locked' within a day or two. Coincidence? No chance.
I've had your products since before you were Norton. Since before Symantec or whatever you were called back in the day.
Year after year - renewing and paying...I even fell for your "Your license has expired!" scam and paid for a 2nd set of licenses a few years back. I should have known who I was dealing with after that. BTW - My support page still shows my license is expired. Strange how when I go look at my accounts, I see a healthy, active set of licenses that won't expire until September of '24.
This was taken a few seconds ago directly from the Norton support page:
You see...I don't have Norton 360. I have Norton 360 Premium which of course is named to confuse their customers. I had Norton 360 about 20 years ago...so that's what they're showing. Don't click 'Do More' or you'll get the usual 'renewal' page and $300 later you'll have a second, completely unused copy of the application. nicely done Norton, I didn't think you had it in you to become the very thing your customers are trying to purchase protection against.
I only noticed when Norton 'auto-renewed' and then a few months later, 'auto-renewed' again.
"Reach out to Chat support!" Four times. Same answers. Same results. Click here then here then here and then here, click on the drop down and then manually scroll down to where you see ... and click that to open the page where when you scroll down and open the forced-closed div tag and...you can finally mute the spam...as stated previously...for only a few days.
How about the "Account Status - EXPIRED" thing? "We'll update our records to show your Norton 360 Premium" except...they never do.
How about receiving emails to renew? Yup, get those too. At least 2 a month. If you'd like, I'm happy to post those here as well.
Conclusion - if you made it this far you've probably already encountered all of the above already and since there's no way to reach out to norton via email, I thought I'd come here and post if only for my own personal peace of mind.
I'm sure no one at Norton will even blink at losing yet another customer - but I'm uninstalling this spam generator as soon as humanly possible.
Good luck to all of you - just remember, "It's easier to click 'install' and let Norton into every aspect of your machine, than to get them to turn off all of that nonsense" so feel free to sleep, consume, renew. I'm done.