Left Hanging in Mid-Air

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Tony_Weiss wrote:
Maybe we can help. Can you explain the problem you're having? Please be sure to include the Operating System, the product name and full version number (available in Help & Support > About), and the exact error message you receive. Thanks!

that's we are here for. Please explain the problem to us

I have an escalated case with an ID.  After being told that I was 65th in the queue and waiting an hour I was passed up to a new Case Manager … except that it is now another hour and no oe has enterred the room and I can’t communicate.  What on earth am I supposed to do … start another chat session and wait another 2 hours?

Maybe we can help. Can you explain the problem you’re having? Please be sure to include the Operating System, the product name and full version number (available in Help & Support > About), and the exact error message you receive. Thanks!