License not working

Hi, i bought a Samsung Galaxy Tab 2 10.1, with a year of Norton Mobile security included, but every time i try to add the code i have on the card, it tells me it is not valid. What can i do? Thanks

Hi mrk2005 - Welcome to The Norton Community.:smileywink:


mrk2005 wrote -

Hi, i bought a Samsung Galaxy Tab 2 10.1, with a year of Norton Mobile security included, but every time i try to add the code i have on the card, it tells me it is not valid. What can i do? Thanks


 

Does the Norton Mobile Security (NMS) retail product that was sold with the device
have a 8 letter product key.?

Or does it have a 25 character product key.?

 

If the retail NMS product has a 8 letter product key then you will have to download

the NMS apk from the Symantec Norton servers on your device.

 

Open the browser on your Android device and type the following URLinto the address

bar -

 

www.norton.com/nms

 

Download and install the apk and activate the NMS app with the 8 letter product key.

 

Then run the LiveUpdate manually as it should update NMS to the latest version which

you will have to download from the Google Play Store.


If the NMS retail product you have has a  25 character product key you can use the

Register steps with the NMS Website.

Just use the link below which will take you to the NMS Web Control Panel -

 

https://mobilesecurity.norton.com/

Click on Register > Register Your Purchase > Enter Your Norton Account Login
details or create a Norton Account > Then enter your 25 Character Product Key,

then follow the steps to download and install NMS from Google Play.

I hope you find that info to be helpful. :)

 

Keep us posted and let us know how you go.

 

Cheers. :smileywink:

 

EDIT - I will also add that you can use the in app option to activate the free Lite

version of NMS.

 

Download and install NMS Lite from the Google Play app store.

 

Sign In using your Norton Account details or create a new Norton Account.

 

Tap Upgrade to Full Version then Tap I have already purchased the product

which will open your browser to the Norton website.

 

Sign In (if needed ) with your Norton Account details then activate with your 25

character product key.

Hi, i bought a Samsung Galaxy Tab 2 10.1, with a year of Norton Mobile security included, but every time i try to add the code i have on the card, it tells me it is not valid. What can i do? Thanks

Hi lucrezia - Welcome to The Norton Community.:smileywink:


lucrezia wrote -

I have the same problem ..i have 3 days only


 

 

Does the info in the previous post assisting Community member

mrk2005 help at all with your issue.?

 

If not do you have the full paid version of NMS installed on your Android

device and it is about to expire.?

 

Where did you get your version of NMS from? the Norton servers or from

the Google Play Store.?

 

Do you have a 25 character product key for activation? or a 8 letter product

key.?

 

The more info we can get from you will make it easier to assist you. :)

 

Cheers.:smileywink:

Appologies in my previous posts there is a typo.:smileysurprised::smileysad:

 

With the 2 different product keys that are used with NMS one uses 10 letters not 8,

my applogies if that has caused any confusion.

 

And the other product key method for NMS uses 25 characters.

 

Sorry about that wrong info in the typo. :)

 

Cheers. :smileywink: