I need to transfer one of the 5 licenses I've just renewed to another device.
I'm not sure which physical device (computer) is associated with each device name in the "Device Name" list.
I've bought an unwanted copy of Ghost 2003. It's a boxed retail product and can be legally transfered to a new owner. In accordance with the license supplied with the product and provided online by Symantec the previous owner has written to Symantec informing them of the transfer.
In the license agreement that came with Ghost it says that we need to inform them of the transfer (suggesting that we only need write to inform them that the transfer has happened), in the on online document is says to send a request suggesting that the license transfer is dependant on Symantec agreeing (although I assume that I'm technically bound by the license supplied on the program's media).
We did ask Symantec with email that I could install Ghost but I haven't heard anything. Does anyone know whether I can go ahead and install Ghost as a licensed user?
Thank you for that, I'm just getting a blank white screen when I try and log onto the chat section at the moment, perhaps it's busy (would it matter that I'm in the UK?). There is an email link too though, so if I can't get through I could try and email. I'll let you know how I get on.
Hi PJay,
UK chat is available over here (together with e-mail and phone options). The chat feature is the fastest of the three contact options.
If you still get a blank screen, you may want to try using another browser if you have one.
Thanks, I've spoken with UK support via the chat system but unfortunately they say that they're no longer able to offer support for Norton Ghost 2003 (although it's a license transfer question not a Ghost 2003 question) and have directed me to the Knowledge Base, so I'm none the wiser.
I do feel that I'm complied with the license agreement supplied with Ghost 2003 and informed Norton that the transfer of ownership has occured, but it would be good to know if I'm legally licensed to use it.
Okay, I've contacted AllenM, who is our Ghost expert over here, so maybe he'll know what to do where Ghost licences are concerned :-)
Thank you, it's great of you to be so helpful with what's essentially a very old product. I do appreciate it.
Hi Pjay,
Welcome to the forum. Just to make sure I understand correctly. In your original post you stated that you had bought an unwanted copy of Ghost 2003 but as you continue on, it sounds like you are the new owner. So the license was transferred to you and not from you, correct?
Please see this link which includes a form (linked at the bottom as a MS Word document). I believe this is the form which should be filled out and mailed in to ensure that the transfer goes smoothly. If this is not the form which the previous owner filled out and mailed to Symantec it might need to be resubmitted. However, before you do this, please call them at the number below to confirm.
I would also suggest calling Symantec at: 800.721.3934. Hopefully they can confirm for you if the transfer has taken place.
Hope this helps.
Thanks
Allen
Hi Allen
Thank you for the reply. Yes I bought Norton Ghost 2003 from my employer so I am the new owner.
The license that came on the Ghost 2003 CD (as a rich text file) did not mention a form, it just stated that we needed to inform Norton in writing of the transfer of ownership, which is what we did. The relavent section from the actual license on the CD (from the "You May:" section) is:-
D. after written notice to Symantec, transfer the Software on a permanent basis to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this license;
We wrote a letter to Norton signed by the old owner informing Norton of the transfer of ownership. Had I not fished around on the Symantec site I would have assumed that I had complied with the license transfer agreement by informing Norton in writing. However, I found I page relating to transfer of ownership (linked in my first post) in which the wording had changed slight to "request in writing" suggesting that Norton had to agree to the license transfer in order for it to take place. Since I hadn't heard anything I posted on the forum.
The form you've linked to in new to me and not what we sent. Have I complied with the transfer of ownership conditions in the license on the actual Ghost 2003 CD or does the form you've linked to apply retrospective to my copy of Ghost 2003, replacing the license it came with?
Sorry to be a pain but I do like to be sure I'm properly licensed.
Thanks for the telephone number, but I'm in the UK, do you have an email address I could use instead?
Thank you for your help.
Hi Pjay,
I am pretty sure you are OK and can most likely install Ghost with the license which was transferred to you. The main intent on Symantec's part is to ensure that the license transfer includes certain relevant information. As long as the letter which was sent to them included the license number and all of the other applicable details, it should have transferred without a problem. Though I am not sure how long the transfer takes to get updated in their system. How long ago was it sent to Symantec by the previous owner?
It is best to check with them to make sure. Sorry, I should have provided the UK number. If you check the link link I provided there is a drop down menu where you can select the UK. It will then give you the local phone number for the UK region.
Edit: I applaud you for wanting to be careful about the license and trust me, you are not being a pain. 
I commend you for being careful.
Hope this helps.
Thanks
Allen
Again, thank you for your help, it's great when a big company takes time to help out the end user.
The letter that was sent included all the details that seemed relavent, the previous owner's details, address etc. and signature agreeing to the transfer, my name and address etc., the details of the product (Norton Ghost 2003) and the fact that it was a boxed retail product (therefore ok to transfer the ownership of). The product is complete (including box, manual, CD and paper CD sleeve). There is no license number, so none was sent with the letter. If just installed the program for the first time and it installs and runs without asking for a license number, so I'm not sure how it will be referenced on the Norton system. I'll uninstall the program again until things are clarified. There is an option to register but I don't know if the product was registered (it's possible to skip the registration screen).
I'll see if I can contact Norton in the UK but without a license number attached to the program it might be tricky to verify; the letter was sent to Symantec in America.
Hi Pjay,
Just to clarify, I am not a Symantec employee. I just have a long history of using Ghost and other Symantec software products.
Typically there is a license key or product key printed on the CD itself or possibly even on the back cover of the user manual. It is interesting there does not appear to be one in your case.
You mentioned that this was transferred to you by your company. Do you happen to know if they purchased individual copies of Ghost or was this part of some Corporate volume licensing arrangement? The only time I've heard of the product key not being included is if it is part of a Corporate volume license.
Thanks
Allen
No, it's nothing clever like a corporate volume licensing setup, it's a standard boxed single license retail product (I work for a small local charity) and I guess that they bought Ghost 2003 when they bought the computer it was originally used on. On the bottom of the box next to the bar code is printed NG2003 CD Ret which I assume indicates a retail product.
There's no license key that I can find either on the CD sleeve (it's a simple paper one inside the box) or in the manual (which is a large printed affair), no license number or activation key of any description is asked for to install or run the program. I guess that Ghost 2003 is a pretty old product (it still refers to its Windows 98 compatibility on the box) but whether that accounts for anything I don't know. The only other item in the box is a simple "Getting Started" pamphlet.
I'll see if I can get any input from Symantec and let you know how I get on.