I have NortonLifelock Ultimate Plus!
I just closed on a new mortgage. I was appropriately notified by 2 free Credit Monitoring Services of a new mortgage account created in my name and reported to Esperion and/or TransUnion and/or Equifax. I have received no such alert from LifeLock. There was a credit inquiry in Late December 2020 pursuant to this refinance that was never noted by LifeLock but was again reported by free credit monitoring services!I have just spent 3 hours in a closed loop on the phone with LifeLock support getting nowhere and receiving absolutely unsatisfactory answers my questions about this issue.
Basically, I was nicely told deal with it or cancel your NortonLifelock subscription.
In my opinion, monitoring significant changes reported to any of the three major credit reporting agencies like Credit Inquiries & New Accounts is the first line of defense in protecting my identity.
Monitoring existing accounts is nice but they may only have gotten past my login credentials.
Creating a new credit account that is reported to any of the three major credit reporting agencies requires more information like my Social Security number etc.
I have heard the script/disclaimer that each member of LifeLock support team repeats (7 times from 7 different people) that LifeLock can’t monitor every company and you still will help fix any problem and the $1 Million coverage & other features and benefits.
That is unacceptable. If someone could create one new account, they could create many new accounts. I would hope LifeLock would catch it before it got that far, but how if you are not monitoring daily?
It must be easier to stop Identity Theft early before it metastasizes.
They do not need to monitor everything; they only have to monitor the three major credit reporting agencies for significant changes like new accounts and inquiries (like the free Credit Monitoring is doing) for me to be satisfied.
I do not care if they do not know of the company reporting the new account, all you have to do is report these significant occurrences to me!
I have used Norton for over fifteen years and LifeLock for the last three years.
The fact that I cannot get anyone above the Alerts group to address this issue beyond the 1 paragraph script is well beyond troubling.
Note that multiple monitoring services say they check the Big 3 daily and many also offer the $1M coverage!
Am I crazy? Shouldn't they be doing this or are they and there is there a technical issue?
No answers from Support