I am trying to renew my Norton 360 Deluxe subscription. I have tried the links in my 360 Dashboard, in my account and in reminder emails. None work. I get a blank window. Do you/they want my business?
I also tried through the app on my Android phone. After pressing renew I come to a screen that says 'Purchase Options' and a yellow button 'Retrieve your purchase'. The result... 'You have no available subscriptions in your account'.
fwiw fast start has nothing zero to do with the issue thread topic
on norton.com sign in and top right your logo thing for account should see a box ( kinda like signed in here to sign out) my account
that should take you to your page to view account status and should see under device i believe ( should have your keycode thing and days left or when it expires ) think is a option in that part to renew , would think credit card etc.. for payment options
what i recall on mine
also as shown on norton program the help top right and subcription there ( classic mode), would also try the my profile
You are very patient! When I follow your latest instructions...Classic view... Help... Subscription status I just get the option to 'Renew now' which takes me to same blank page as before.
Ahh...Wow!?
With users reporting blank white page. The issue in the past has been...not allowing all Norton pages content.
I've reproduced "blank white page" in the past by blocking Norton pages content.
So, I post my boiler plate.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
Please allow all Norton pages content in order to provide the best experience possible.
Since, you've allowed all Norton pages content and tried 4 methods on 2 devices.
And Norton Services Status page reports All components are Operational https://status.norton.com/
Maybe, contact Norton Official Support.
What's your geo-location.
Maybe, I can post Norton Official Support phone number...your location...if you want.
fwiw ~ another boiler plate.
Please confirm Windows Fast Startup is off - W10 [here] W11 [here].
Please run Norton LiveUpdate + machine Restart (not Shut down). Repeat.
btw ~ similar from my android phone.
'Renew' button calls 'Purchase Options' with yellow button 'Retrieve your purchase'. The results... 'You have no available subscriptions in your account'.
You are very patient! When I follow your latest instructions...Classic view... Help... Subscription status I just get the option to 'Renew now' which takes me to same blank page as before.
I just tried using the Ecosia browser on my phone by logging into my account and trying to renew from there too. So that's 4 methods on 2 devices have all failed!
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
Please allow all Norton pages content in order to provide the best experience possible.
fwiw ~ Renew Now from Norton 360 => Subscription Status...calls Buy Now page.