Norton message pops up at bottom corner of "Untitled Page": "Norton Identity Protection has crashed. Click on the ballon to restore the extension." Nothin happens and 95% of the time I just continue to open more blank, untitled pages. 5% of the time, for no diwscernible reason, the link miracuously opens. This is a new development. I am using Norton 360 and Outlook 2010. I sometimes use Google Chrome and sometimes Internet Explorer. Any ideas? I am not a smart user, but can follow instructions--if I understand them. Thanks.