Live Update: Operation Failed

I’ve been getting that message of Live Update: Operation failed every time I’ve tried to use Live Update for about the past week, and I don’t know what to do to fix it? If anybody has any suggestions, they would really be appreciated?? Thank you very much, and have a great day, bye.

What Norton application and version are you using?

hi got the same problem the application i'm using is norton Internet Security not sure what version it is.

can you please help me out 

thanks 

Message Edited by gullywully on 11-13-2008 05:06 AM

I’m using Norton 360 version 2.0

Click Start> Run

In the Run dialogue box, type luall and then click OK.

This will initiate LiveUpdate.

Let us know the error message you receive

Click on Help & Support / About and give us the full version number xx.xx.xx.xx

 

Without that basic information we can't help you.

 

When you have it please come abck to the Norton Internet Security Forum and post it there with the nature of the problem, not "the same" since this area is for Norton 360 whichis quite different.

Message Edited by huwyngr on 11-13-2008 01:15 PM

 When I type that nothing happens. I don’t know if this will help or not, but it’s version 2.4.0.4?

Message Edited by DanD9 on 11-13-2008 01:14 PM
Message Edited by DanD9 on 11-13-2008 01:14 PM

I suggest you to uninstall LiveUpdate from Add/Remove programs. Then you can reinstall LiveUpdate from LiveUpdate . If you are unable to see LiveUpdate in Add/Remove programs, you can directly install LiveUpdate from the link provided. This solution is applicable to NIS also.

I installed the new Liveupdate, and now there’s an error code 0x00000000 saying that the Live Update Control Panel applet could not access Liveupdate?!? Help please LOL.

I have had this problem since I tried to install the N360 version 2 upgrade.  It uninstalls the version 1 which uses the LU*.* and must change it or remove it so the windows updates do not work?  May have to do a repair on my windows version to fix my problem.  Version 2 N360 would not load after it unloaded my version 1?

 

So at the moment I am Norton Less..........

I am having this same issue.. I have had over 6 and working on my seventh tech from Norton live chating and remote helping for the last 5.5 hours now and no one has been able to fix this problem for me...

I have watched them reboot my computer several times ... uninstall the programs and reinstall them over and over again only to have the same issue continue... I too have the error code 0x00000000 when trying to access that area.... I dont know what is happening that way... but I am very upset that I paid so much for a product that even thier own case managers and technicians do not know how to fix!

If you should know how any time soon how to fix this issue... Please let me know ASAP !!!!!

DanD9,

 

I am not sure whether you have followed these instructions to remove the damaged LiveUpdate files. Please check.

 

Temporarily turn off product protection
1. Start Norton 360.
2. Click Settings.
3. Under Quick Controls, uncheck Symprotect Tamper Protection .
4. Click Close.

Delete contents of LiveUpdate download folder
1. Click the Start button and then click Control Panel.
2. Double-click Symantec LiveUpdate.
3. Click Update Cache tab in LiveUpdate Configuration window.
4. Click Remove All Files From Cache.
5. Click Ok.

Delete the Settings.LiveUpdate files
1. Click the Start button and then click Search.
2. In the search box, type the following text:
    settings.liveupdate
3. Depending on your operating system, do one of the following:
      * For Windows Vista: Click Advanced Search and then check Include non-indexed, hidden, and system files (might be slow). Make sure you select Location as Everywhere.
      * For Windows XP: Click More advanced options and then check Search hidden files and folders and Search Subfolders.
4. Click Search. Wait for the search to finish—it may take a minute or two to run.
5. Click the first item in the search results and then press Ctrl+A keys.
6. Press Delete, and then click Yes to confirm.
7. Close the Search Results window.

 

Run LiveUpdate. You can turn on the product protection after completing the LiveUpdate

1. Start Norton 360.
2. Click Settings.
3. Under Quick Controls, check Symprotect Tamper Protection .
4. Click Close.

 

Yogesh

I spent the last 3 days ( all day mind you ) on live chat with Norton and having them do the remote fix thing on my comp. In the end they told me that they are aware of the problem and it should be fixed in 72 to 98 hours. That was yesterday when they told me that... so this is the link I was told to use every day until it is fixed on the Norton server... http://service1.symantec.com/SUPPORT/norton360.nsf/docid/2008031503425275

They told me to do this every day at least once a day .. Even though it does not show up on the Norton interface that it has received the download.. they said it is in fact getting the information through this link above...

 

So as of right now... I am told it is an inside issue and they are aware of it...

 

I will say this... I was very pleased that they compensated me by adding A LOT OF EXTRA days to my account for having to wait for so long for this to fixed.

OMG is it just me or does the live chat feel like it's more like a robot that you are chatting with?? I too have the same issue and the first time I used it to get rid of the problem, I got a "Jibin" helping me out. I knew at that point it wasn't even going to work out. Not that I'm being racist, but it seems to be that every time you chat, talk or whatever with a foreign call/chat center you don't get anywhere.

 

Anyhow, I got the answer of it's an issue going on with Norton and to try to redo the live update run after 24hrs. I just went on it again just now and I got a "Chantria" saying that it's an issue the Norton is aware of and if they could try some other sort of update. At that point i was not too comfortable since the previous person loaded something onto my computer that God knows what the heck it is! So hopefully I can check back and see if anyone was able to resolve the issue on it's own, either that or get some help and see how I can be able to do the update without having to get "operation failed" message.

 

Now my question is, will my computer be ok for now from any intrussions, viruses, etc??

I've had the same issues as described above and with the same results.

 

I do have one additional question though: someone briefly mentioned in their post Windows Updates - does anybody know if this problem with Norton is impacting any of the Windows Updates installing correctly?  I've had an issue with that since about Dec 9 and have 6 updates that keep failing.

 

Any assistance would be appreciated.

 

Thanks

Good morning everyone, I too have had all the problems each of you have had.  The one thing that seems to work is the link found in this forum to update virus definitions.

 

 http://service1.symantec.com/SUPPORT/norton360.nsf/docid/2008031503425275

 

When run it shows virus updated to 12/17/2008.  I assume that means I am protected until norton gets this thing fixed. 

I’ve been getting that message of Live Update: Operation failed every time I’ve tried to use Live Update for about the past week, and I don’t know what to do to fix it? If anybody has any suggestions, they would really be appreciated?? Thank you very much, and have a great day, bye.

I have just tried using the intelligent updater but it hasn't worked.

 

Liveupdate worked fine for me yesterday

Mine still is not working... I continue to try running the live update... but it continues to tell me operation failed.

How were you able to get yours running yesterday?

 

Thanks again 

I had the same problem about 8 hours ago. However, it was able to Live Update just a few minutes ago.