AudiA1 wrote: Hello Rainbow_2 I think I worry too much over my computer all together let alone Norton! I normally turn my computer on around the hour gaps of 1:00PM too 7:00PM so I may be missing the liveupdates at some points. But I just remember them doing it a lot more frequently! But I will take your advice and relax for a week and just see what Norton does. When I turn my computer on I run live update till no updates found I don't know if that makes a difference! ....
"When I turn my computer on I run live update till no updates found ..."
I do the same, too , and I don't think that makes a difference... actually, if we all had some patience and gave our Norton product the time to do it, one of its first tasks would be calling home for updates!
Hi Rainbow_2 I do agree but one day last week I turned my computer on and left it for 20 mins to see it would do a automatic update and it didn’t do it so I just ran it manually. I’ll test out the new version of Norton before jumping the gun! I just think it’s weird if it just stopped working I don’t see how it would manage to do it! None the less I’ll give it a few days
Please go to Tasks > Under PC TuneUpTasks > Check Norton Tasks > What does Autmoaic LiveUpdate give you? This is the time the last LiveUpdate was run - which can be different from the info in LiveUpdate History (since it is only listed inHistory if an actual update is received). The Tasks section list the last time it was run - regardless of if any updates were received or not.
As Rainbow_2 said - once you start runnning manual updates, scans etc - it can override the normal automatic schedule that updates and scans run on. It will keep everything up to date, but perhaps could prevent the reporting from appearing as you might expect it to normally do.
Remember thegap between March 5 and March 16 - could have been a problem - buit you did run the NRnRT today and it shows LU ran as of today, so it may be corrected.
Hi yank I have just checked the task section you mentioned and it says 6:21PM was the last time It was run but I remember pushing the button to run it through Norton Tasks. I believe the time before that was around 5:30PM were it must of done it automatically I’m not too sure though.
Hi Guys Just to add I turned my computer on at 9:28 and left it to see if it would do the auto pulse updates or automatic updates but it hasn’t done them. I ran it manually at 9:45 and got two updates web protection and pulse update. I quickly went and did a few things for a few mins came back and checked the Norton tasks and the pulse update ran at 9:52. I just think it’s weird that it doesn’t run Intill I do the first update manually!
AudiA1 wrote: Hi Guys Just to add I turned my computer on at 9:28 and left it to see if it would do the auto pulse updates or automatic updates but it hasn't done them. I ran it manually at 9:45 and got two updates web protection and pulse update. I quickly went and did a few things for a few mins came back and checked the Norton tasks and the pulse update ran at 9:52. I just think it's weird that it doesn't run Intill I do the first update manually!
Thanks a lot
Two (stupid) questions:
- Do you have Automatic Live Update ON (In NIS it's in Settings > Computer | Updates) ?
- When you turn the computer on is it also connected to the Internet ?
Hi Rainbow_2 I turned my computer off because this live update thing was doing my head in and I couldn’t get my head around it! When I next turn on my computer I will double check but I’m almost certain it is on because I have never messed around with the settings before. And I’m always connected to the internet when turning the computer on!
Is this Déjà vu?! Did I drop through a wormhole and return to an earlier post, er...point, in time? I sure feel like I've both read and posted to this exact thread before!
Okay. Let's take a look at the quote below. You say you turned on your computer at 9:28, but decided to run a manualLiveUpdate at 9:45--that's 17 mins --since it didn't run on its own. As I recall, currently, by default, Norton delays background tasks--including automaticLiveUpdates--from running for longer than 17 mins upon booting your computer (warm or cold); it's actually 20 mins. So, try waiting a little longer next time when you turn on your computer or restart it and see what happens.
And as before, my suggestion to you, AudiA1, when you get anxious about Norton is to go and pour yourself a glass of lemonade and relax.
AudiA1 wrote: Hi Guys Just to add I turned my computer on at 9:28 and left it to see if it would do the auto pulse updates or automatic updates but it hasn't done them. I ran it manually at 9:45 and got two updates web protection and pulse update. I quickly went and did a few things for a few mins came back and checked the Norton tasks and the pulse update ran at 9:52. I just think it's weird that it doesn't run Intill I do the first update manually!
Hi Inquirer and F4E Thanks for all the advice when I turn my computer on today I’ll see how things go! I just need to chill out with it I suppose! When I turn it on I’m going to leave it for a while and see if it runs a auto update on it’s own I’ll write back to here then!
Automatic Tasks Delay lets you delay the startup of Norton-specific tasks such as Automatic LiveUpdate that run automatically when you turn on your computer. You can set the automatic tasks delay time after which you want Norton Internet Security to run the tasks.
You can set the delay any time from 1 minute to 20.
If you're concerned, maybe try 5 or 10 minutes, and see how that works out.
As I run Live Update manually on log on for maximum protection, I leave it at 20 minutes.
Hello F4E and Inquirer Inquirer sorry I missed the information in your last post! I have read t now so thank you My next plan of action is to turn my computer on when I’m next at home which is around 5:00 and I’ll wait the 20 mins probably up to an hour to see if it will do the update!
When you turn your system on in about 3 1/2 hours (@ 5 PM GMT), do not run a manual LiveUpdate, do not run any manual scans, do not open your History, do not look at your Norton Tasks, do not look at the Performance Flip chart, do not do anything except what you would do on your system if you were not spending so much time pouring thru all the areas, running scans and running LiveUpdates as you have been doing.
I know it's going to be tough, but leave the Norton do it's own thing - with no intervention from you until about 15 minutes before you are ready to shut down for the night. I understand that is usually around 4 hours after you boot up. At that point in time (and only then) you can look at what tasks have completed, how long it's been since the definitions were last updated, when the last automatic LiveUpdate was completed etc. Once again - do not give into the urge to run anything Manually. Now shut down the system, until tomorrow. Once again tomorrow, repeat the same thing and report back to us on what was found today. After doing this for a couple of days, give us a complete report.
I'm asking for you to do this for a couple of reasons - hopefully for you to relieze that the green check mark is your friend and also to see that Norton does a very good job of running on it's own without human intervention. Also if the is something problematic with your system we will be able to see what Norton is doing - without you interupting it's timing.
Hi yank This sounds like a good idea! I will take your advice and run this through even though it’s gonna be tough! I have a few questions regarding me doing this though. I am wondering will I be protected if it doesn’t run the live update automatically or run the pulse updates? I will only be visiting sites such as Facebook Twitter YouTube and maybe Google I will also be using Spotify to listen to some music while doing this. Am I safe to use these sites while performing these tests and using Spotify?
Thanks a lot for the suggestion sounds hard but I enjoy a challenge and am up for it!
I knew I should have added - no more questions until after the test! LOL!!
Nothing is guaranteed 100% safe, not even Norton, but you are not at any more risk than anyone else who does not spend all day worrying about and running manual updates, scans, etc constantly! If things go too long without updating your should be warned by Norton.
FWIW, Norton says that if you can not receive LiveUpdates (basically the same as Autoupdate not working) because the server can not be contacted, to wait 24 hours to se if things change. That would be at least 24 hours without an update and Norton suggests that - so going 4 hours or so as you will be doing with the test, is no big deal!
, and I don't think that makes a difference... actually, if we all had some patience and gave our Norton product the time to do it, one of its first tasks would be calling home for updates! 
