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You must be using a 2008 or 2007 product. This behavior should completely go away when you do the following:
Download and install the 2009 update to your security product (Norton Antivirus or Norton Internet Security) from this link: Upgrade .
If you have Norton Systemworks on your computer, open it and run Live Update. You should get an update that requires you to reboot.
After that, Norton Systemworks will no longer have its own Live Update. Your problem should clear up (and the 2009 product is really a superior one!).
Warning! Don't try to trick the updater. If you have Norton Antivirus, don't tell it that you have Norton Internet Security. Your subscription will migrate to the new software only if you stay in the same product family. If you have AV and want NIS (our recommendation), you will have to pay for the upgrade.
Yeah I have the antivirus 2008 version. I guess it is telling me to update to 09’. It is just annoying to see constantly popping up. I still have a little time left using the 08’ version, If I update to the 09’ does it start over from that point or add on the time left that I purchased before
As a valued Norton user, you are entitled to new updates and product builds within your subscription period. You can upgrade to 2009 while keeping the number of subscription days you had left.
You must have the Automatic LiveUpdate settings on "Notify Me".
I would recommend doing it this way:
Upgrading instructions:
01. Select your Product and Version, from the Web Link (above).
02. Save the Download on your Desktop.
03. Save your Product Key (www.mynortonaccount.com).04. Go to Add/Remove.
05. Locate "Norton Internet Security (Symantec Corporation)" and click on "Remove".
06. Follow the instrctions and, when asked to, re-start your computer.
07. Locate to Add/Remove upon start-up.
08. Click on LiveUpdate and "Remove" and any other LiveUpdate.
09. If requested, re-start your computer.
10. Double-click on the Saved N.I.S./N.AV. File on your Desktop.
11. Follow the instructions.
12. Open Norton Internet Security or Norton AntiVirus and "Run [Norton] LiveUpdate" manually.
13. It is now Safe to Connect to the Internet again.
14. If you notice things not running right with N.I.S. 2009/N.AV. 2009, it may be a bug; please Post them here [in the Forum].
15. If you have Other Norton Products, then you can re-install LiveUpdate, or, if you have Used the N.R.T., you can re-install your Other Norton Product(s); if you do not have the Disc, then you can re-download it via the Trailware. Norton SystemWorks users have had a "Patch" Released so that Updates are received through Norton LiveUpdate, i.e. your Norton Internet Security 2009 Product.16. If you have problems un-installing/installing, then use the Norton Removal Tool.
You can update to the newest version, so long as your subscription is current, from the Norton Update Center.
The solution is as simple as it can be: delete the following registry entry and the problem is solved.
HKEY_LOCAL_MACHINE\Microsoft\Windows\CurrentVersion\Run
C:\ProgramFiles\Symantec\LiveUpdate\ALuNotify.exe
The fault is Symantec's: you change this setting in the user interface but for some peculiar reason it isn't reflected in the registry and thus you get the pop-up.
Of course if you update to 2009 the whole issue dissapears...
Thanks for all the help, I plan up updating it soon, I just had some medical bills to pay off first from my motorcycle accident. You know how that goes. You helped me out tremendously all of you. Thanks again
Hello tas9195,
I'm sorry to hear of your motorcycle accident. I hope you are recuperating well.
Just in case it wasn't clear in the posts, you can update your Norton product for FREE with your current subscription.
Visit the Norton Update Center to download the newest version of your product.
TomiRed wrote:The solution is as simple as it can be: delete the following registry entry and the problem is solved.
HKEY_LOCAL_MACHINE\Microsoft\Windows\CurrentVersion\Run
C:\ProgramFiles\Symantec\LiveUpdate\ALuNotify.exe
The fault is Symantec's: you change this setting in the user interface but for some peculiar reason it isn't reflected in the registry and thus you get the pop-up.
Of course if you update to 2009 the whole issue dissapears...
It's not advisable to just delete reg entries when you don't know what you are doing
Stu wrote:
TomiRed wrote:The solution is as simple as it can be: delete the following registry entry and the problem is solved.
HKEY_LOCAL_MACHINE\Microsoft\Windows\CurrentVersion\Run
C:\ProgramFiles\Symantec\LiveUpdate\ALuNotify.exe
The fault is Symantec's: you change this setting in the user interface but for some peculiar reason it isn't reflected in the registry and thus you get the pop-up.
Of course if you update to 2009 the whole issue dissapears...
It's not advisable to just delete reg entries when you don't know what you are doing
I had the same problem and I have solved it without going through uninstall/install complications
TomiRed wrote:
I had the same problem and I have solved it without going through uninstall/install complications
Message Edited by TomiRed on 10-09-2008 03:00 PM
Stu's advice is expert in that he does not make any assumption regarding the computer knowledge of the original poster.
To recommend registry edits without knowing the abilities of the user is reckless advice.
Everyone posting here has different levels of computer expertise. That should always be kept in mind when dispensing advice.
Phil_D wrote:Stu's advice is expert in that he does not make any assumption regarding the computer knowledge of the original poster.
To recommend registry edits without knowing the abilities of the user is reckless advice.
Everyone posting here has different levels of computer expertise. That should always be kept in mind when dispensing advice.
Well, I didn't tell anyone to delete the entire registry.
The difference here is that this advice solves the problem with minimal fuss., and as other pieces of 'expert advice' on this thread will most obviously not work because this value in the registry is set by the NIS application, not by LiveUpdate component, it is also the only piece of good advice on this entire thread
(except updating to NIS 2009, in which case I advise him to run Norton Removal Tool at least twice, to be sure he got rid of Live Update).
And if the user needs clarification, there we all are, you and me, to show him! Right?
Wrong.
All you know is that your registry modification solved the immediate problem. You have no clue what that modification will do down the line.
Perhaps it will affect the uninstall of some Norton product a year from now; or the installation of some product. Perhaps some product will not pass a necessary verification.
All of that is your choice. Telling the world that you did it and it works suggests that this is some kind of approved method and will work for everyone. Are you promising to go over there and fix their machine if it doesn't.
Most of us who offer suggestions here constantly try to make it clear that they are suggestions only not proven solutions for every situtation.
So when Stu made his comment it wasn't to put you down, it was to inform the poster that the advice needed to taken in the proper light.
Once again, you are wrong.
The Run section in the registry is pretty straightforward, it runs the programs listed at startup. In this case it runs this ALUNotify application, which does nothing much but serving this pop-up.
In case it is missed, and I can tell you it won't be based on my 2 years of running NIS 2007/2008/2009 on my systems all the time, a reinstall will surely put it back, provided an option in the UI is ticked, which by default as far as I remeber, isn't. And you guys are basically telling him - to reinstall (btw, always that same crappy advice).
In fact, you can pretty much put this key back by going to NIS 2008/2007 settings even after deleting it. It is because the settings UI for some funny reason has no problems adding it, but definitely has problems removing it.
So believe me, if someone her doesn't have a clue, it is definitely not me.
Once again, you are wrong.
...
So believe me, if someone her doesn't have a clue, it is definitely not me.
Once again? I've never posted to you before. (And I think I know why.)
All your suggestions about reinstalling and putting back missing entries?
Well, that's only good if you know what's missing. If some poor user who followed your advice found a year from now that they had difficult uninstalling or installing some Norton product, how would they know it was the result of some registry key they deleted a year earlier?
I have spent more time helping clients recover from such advice than almost anything else.
"My cousin's son, who dropped out of high school because it was so boring for him because he knew so much more than his teachers, told me that I should ignore the instructions and instead do this special thing, but I don't remember exactly what it was, and it changed my screen color and I couldn't change it back but I didn't mind because he told me my computer would be much better and doesn't it take every over a half hour to get to their desktop?"
I know exactly which setting it was that sets this problematic key. I simply don't have NIS 2007/2008 any more to make a screenshot & show you.
Tomi
Do you understand the difference between first person and third person.
It's an English grammar thing. They start teaching this in fifth grade.
I was not talking about YOU.
I was talking about someone who followed your advice. This is a different human being. Another person. Someone you are not. SOMEONE ELSE.
I am not concerned about anything that might happen to you.
It's them I am worried about.
Neither the world nor this message board rotates around you.
Third person. Not first person.
No, you keep saying I don't know what it will do and whether it will be 'missed'.
It won't! PROVEN. On my skin, MY Norton installs and reinstalls. It is not needed and it does not break Norton if it is removed (Norton 2007/2008 usually breaks itself just fine by its own devices, if it decides to).
I stand by my advice: you do this, delete this key and no other and this problem will go away. Period.
And all you keep hurling back at me is some helter skelter innuendo.
Hi everyone,
Since this issue seems to be resolved for the Original Poster, this thread will now be locked. If you wish to start a new thread on a different topic, please do so. Please keep in mind the following guidelines for participation:
Please remember that other community members can't see your facial expressions or hear the tone of your voice. It's easy for comments intended as harmless jokes to be mistaken for harsh, intentional criticism. While we strongly encourage open debates/discussions, we want to make sure that they take place in a climate of mutual respect.
Please let me know if you have any additional questions or concerns.