Live Update - running never stops

I wonder if anyone can help with the following issue. On my home computer (which has Windows XP), I have always had Norton AV, but last November switched to Norton 360 version 2.0. This worked fine until March when Live Update seemed to stop working. I haven’t really done anything about this until this month. Now when I run Live Update, it looks initially as though it is working fine - it runs, says it is connecting and then that it is downloading updates. The problem is though that it never stops running. I have left it a couple of times, but eventually after 12 hours have cancelled. It then says that Live Update has not run since March. I never get an error message when it runs. I should also mention that my internet connection is fine.

 

I have looked at various threads (eg. http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=2536&view=by_date_ascending&page=1) , and tried many of the things suggested, eg uninstalling Live update and reinstalling, running LUALL, etc. I have also twice now used Norton Removal Tool to uninstall Norton 360 and then reinstall it, but still Live Update just runs and runs. I actually have 2 copies of Norton 360 since I bought a second copy by mistake when I purchased a laptop for my wife, and have tried both copies but neither helps.

 

I am not sure if there is patch for this (other threads seem to refer to one), and if so how I get hold of this. If it is most likely that there is a problem with my computer, is there anything else I can do?

 

Thanks

Thanks very much - I did what you suggested and all seems to be working fine now. Thanks again. 

I’m glad that worked for you.  If you ever need anything else or have questions on N360, visit the Forum here anytime.

I wonder if anyone can help with the following issue. On my home computer (which has Windows XP), I have always had Norton AV, but last November switched to Norton 360 version 2.0. This worked fine until March when Live Update seemed to stop working. I haven’t really done anything about this until this month. Now when I run Live Update, it looks initially as though it is working fine - it runs, says it is connecting and then that it is downloading updates. The problem is though that it never stops running. I have left it a couple of times, but eventually after 12 hours have cancelled. It then says that Live Update has not run since March. I never get an error message when it runs. I should also mention that my internet connection is fine.

 

I have looked at various threads (eg. http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=2536&view=by_date_ascending&page=1) , and tried many of the things suggested, eg uninstalling Live update and reinstalling, running LUALL, etc. I have also twice now used Norton Removal Tool to uninstall Norton 360 and then reinstall it, but still Live Update just runs and runs. I actually have 2 copies of Norton 360 since I bought a second copy by mistake when I purchased a laptop for my wife, and have tried both copies but neither helps.

 

I am not sure if there is patch for this (other threads seem to refer to one), and if so how I get hold of this. If it is most likely that there is a problem with my computer, is there anything else I can do?

 

Thanks