Windows: v11 Home 24H2 - All current updates
Norton 360: v25.10.10528
Description:
On the PC that our daughter uses, I have Live Update disabled so that I can try to control when updates are applied in order to minimize the disruption of updates that require restart of the PC. I do run Live Update once a week, without fail, to keep the PC secure. I have Windows Update paused for the same reason.
I will add here that our daughter is on the autism spectrum and does not take well to disruptions in her daily routines, particularly when it comes to her time on her PC.
The issue here is that while disabling Live Update works for controlling the download of virus definitions, any updates for the Norton product itself are downloaded and installed regardless of the disabled setting for Live Update. This usually results in prompting the user to restart…which also results in a disruption to our daughter’s routine use of the PC and sometimes, a meltdown.
I have verified this download/install behavior by reviewing the detailed security history.
Is there any way to completely disable Live Update to prevent this from happening?
Sorry that you have that issue.
I don't know how to completely disable Live Update but I do have a suggestion.
Try running Live Update manually each day when you start your computer.
(I am assuming that you turn it off each night when you are done using it).
That way, you would have the latest update installed, including any updates
to the Norton product itself, and be able to do any necessary restart yourself,
before your daughter started her daily time on the PC.
Norton seems to update the product less frequently than the virus definitions,
so that might at least reduce if not eliminate automatic updates.
Try it and see whether it helps. I hope it does.
Regards,
Pete
Many thanks for the empathy and suggestion, and I’m sure that would alleviate the issue but be rather inconvenient as our daughter’s PC is seperate from our main one.
It appears all that I can do at this point is to be sure to update her PC manually when I notice a product update come through on our main PC. It still irks me that Norton pushes updates regardless of the disabled setting for Live Updates.
@jimklo My Norton history with the new release version 25.10 is showing that live updates runs in the background also exactly every 4 hours. Primarily that is for virus definitions updates yet that product release can slip in as well. The product updates are usually the ones that require a reboot of the machine vice the virus defs.
If you have not done so already disable these settings as well. They may help. My adult daughter whom is also ASD level 1 had this issue when she was young, I know where you are coming from with it as well.
I saw that in the history myself but neglected to mention it in my original post. I also saw one of your other posts concerning the “Norton 360 Patcher” task listed in the Windows Task Scheduler, also “Suite Emergency Update” that are triggered at startup and every 4 hours after that.
My educated guess would be that if these were disabled, they would just be started again with the next start of the system.
Even with the notifications silenced, when our daughter goes to shut down at night, I assume she would see the “Update Now and Restart” prompt.
I suppose my best plan right now would be to make sure I do a Live Update on our daughter’s PC whenever I see a Norton Product update come through on our main PC.
Thank you so much for your input and best to you and your daughter.
Thanks for sharing this…says it all in black and white.
As I’ve said, I’ll now be more vigilant that when a product update is pushed to my main PC that I need to apply it to our daughter’s PC as soon as possible instead of waiting for my weekly maintenance window.
