I've just had this problem (about 6 PM 12/16/13) with one of my computers (HP laptop running Windows 8). I wasn't able to duplicate it on my other computers, but I wasn't able to try it on them for about 30 minutes after the failure on the one I had the problem on (2 different locations) -
Problem computer had NIS Version 20. My other computers have version 21.
When I manually ran live update for the first time (after GeekSquad had set the computer up), Processing succeeded, Download showed "Failed to Complete". Install actually showed progress of some of 7 total updates installing, then showed "Failed to Complete".
After that, when I manually ran Live Update on that machine several times, Processing succeeded, then both Download and Install showed "Failed to Complete".
I tried rebooting the computer. After reboot, Norton did not appear in the notification area, but did appear after I clicked on the Norton desktop icon (after which several seconds of disk activity was indicated before the icon finally appeared in the notification area). Manually running Live Update continued to show the same "Failed to Complete" for Download and Install.
Subsequent reboots showed the same problems.
When I clicked on "Get Support", after going through it's initial process, when I clicked on the "Get Support" link, a Symantec web page opened with a message that that particular page could not be found. Thus, since I didn't have the support phone number, I couldn't call Symantec to get any answers.
When I used IE to browse to a support page, I did see a notice to the effect that, if manual live update was not working, to wait 24 hours and try again.
1. - Are/Were the Symantec support servers having some kind of problems during 12/16 evening?
2. - Has anyone else had this problem?
3. - Could the problem with NIS not showing in the notification area have something to do with being unable to contact the Symantec servers during that time??? Is it possible that NIS was actually running but not appearing in the notification area?
FYI - once I clicked on the desktop icon and got NIS to appear in the notification area, the green checkmark continued to appear even though manual Live Update was, apparently, not working.
Thanks,