I assume NIS 19.6.1 English is now available in my country across the ocean in Malaysia, and am looking forward to get the office problem fixed for good.
LiveUpdate showed:
NIS Engine
Status: Failed to complete
Update Criticality: Recommended
It did not show I am getting the 35MB download as posted by other users.
I retried 10mins later but same thing happened, so I doubt restarting my computer would result in a successful update.
This is the first time I am getting a engine update failure on NIS2012.
Please run the manual updater from here and then Restart the Coputer and try running the Live Update. Also Please check the Date/Time in your Computer make sure its been correctly configured.
I have noticed today a few Live Update fails and a message stating that n360 was unable to contact the Norton LiveUpdate Server. Trying a little later, the updates were successful.
Can you please attach the error log for the Norton in your Next post.
Error log can be found in: C: --> users --> % Your account username % -->Enable the "Show hidden files and folders"option --> Hit OK --> Appdata--> Local--> Symantec-->Attach the CEDUrl.txt file in your next post.
Enable the "Show hidden files and folders"option: Goto the option Shown in the circle below and then click View then enable the show hidden files and folders option.
Thank you very much for the Error Log. It seems like some of the remnants of the Old versions of the Norton Internet Security are interfering with the Current Functions of the NIS, so please follow the steps here to completely remove all the Remnants and Install a Fresh Copy of the NIS12 and then Run Live Update Continuously until you get the message your product is upto-date.
I upgraded from NIS2010 to NIS2011 without using NRT, but installed on top of NIS2010 as recommended by your fellow employees in this forum. I also upgraded to NIS2012 by installing on top of NIS2011 as a recommendation made in this forum too.
Anyway, I shall try NRT and reinstall when I'm free, and will update you on any status then.
It is recommended to do the seamless upgrade from the old to the new version, because the new version will replace the old version. But we cannot expect the same from all the computers and not all the computer environments are the same. If the Old version files were corrupted that might cause unstable function or malfunctioning of the overimposed New versions. So please do a clean install by following the instructions link in the previous post.
