Hullo,
I have an intermittent issue with LiveUpdate. Until recently, this only affected the automatic, scheduled updates whereas all manual updates were OK. In the last couple of weeks even the manual ones have started suffering.
During the summer, when the issue still only affected the scheduled updates, I was in extensive contact with Norton Support. They were extremely nice, but failed to solve the issue. We thought it had been rectified, so I allowed them to close the ticket, but it turned out that LiveUpdate had functioned correctly the few times we had tested after our troubleshooting only by fluke (as it was, after all, intermittent to start with.)
The next step in the troubleshooting process would be to perform an uninstall and reinstall, but as the product was purchased over the internet I would need a download weblink which I do not have.
I am running the following HW and SW Configs:
MacBook Pro (early 2008,) w. a 17" Screen and 2.6 GHz Processor
Mac OS X 10.5.8
Norton Internet Security for Mac
Does anyone know the weblink for downloading the above Norton product for Mac? (I've got the receipt and Serial No.)
Is there any other troubleshooting step than uninstalling and reinstalling the Norton SW that may help?
Best Regards,
Stefan