LiveUpdate for Norton Security Suite from Comcast

Archive
21

I reformatted and reinstalled windows and Norton. I'm currently using WiFi as i can't use a wired connection because I don't have a long enough cord and my dog will chew it up and my clock is the correct time.

22

Is there by chance another computer in the house that is in the router location running norton with no problems?

 

I would really try a direct connection if possible.  It must be easier to move the tower, keyboard, and monitor temporarily than re-installing everything.

 

Unplugging the router and modem for a couple minutes to reset them may or may not help if it is a problem with the settings or the driver or something else, you could try that as well.   But it would be nice to be able to establish one way or another if it works or not with a clean installation plugged directly into the modem.

 

Dave

 

23

I don't believe there is another computer in my house thats running Norton at the moment. The only other person that would be running Norton is my sister but she hasn't been home for awhile. I have a feeling that maybe I need my host name for my router but i can't get a hold of it. I thought it would come automatically with my Comcast internet. I've also tried unplugging the router and modem for a couple minutes to reset it but it didn't fix my issue with Norton. I have no clue if it is a driver issue or not. Everything else works, but not the anti-virus updates. If you got any other ideas, please let me know

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Norton Security Suite Support

25

Please provide your router make and model details. Also attach log.LUE file from the following location:

C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Lue\Logs


Yogesh

 

26

Router Manufacture: Cisco

Router Details: RangePlus Wireless Router WRT110 Firmware Version: 1.0.07 


27

HI 100chilly

 

This post may help to provide some ideas as you may have the same firmware issue on your router.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2010-Norton-2010-Virus-Definitions-X64-Failed-to-Complete/td-p/259123

28

Dear Everyone,

         Thank you soo much. The help from you guys was outstanding! This link just helped me, http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2010-Norton-2010-Virus-Definitions-X64-Failed-to-Complete/td-p/259123. Thanks for the help!






                                                                                                                                                                 From:
                                                                                                                                                                       100chilly

29
100chilly wrote:

Dear Everyone,

         Thank you soo much. The help from you guys was outstanding! This link just helped me, Thanks for the help!

Hi 100chilly 

Glad that the information helped you and thanks for letting us know that it did as it will help others searching for solutions to the same problem.