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Hi jo35,
It is likely that some of the inventory files associated with LiveUpdate have become corrupted. In your particular case, I'd actually recommend updating to the 2009 version of Norton AntiVirus on the problematic laptop. This will get you out of the loop you are caught in - we've made significant changes in LiveUpdate, so I'm certain it will resolve the problem you encountering.
Let us know how it goes.
Matt
Hi Matt
Only just been able to install NAV 2009 - but result - it works!
Thanks for your help
Jo
Excellent news, Jo. Thanks for letting us know!
Matt
I also have the failure to process update problem.
I am a Norton subscriber thru my ISP, Verizon - Yahoo and have been working with tech support for several days with no solutions.
Have removed and installed totally. Removed and installed/repaired Live update.
Used Norton autofix etc. with no luck.
Is there anything else I can do to fix this?
They say that they can not update to 2009 version.
What version of Norton are you using?
The Yahoo protection package is Version 2.6.0 ( 2008 07.02.31) and the Norton Components are all listed as 2008.1.28.1
i might be talking rubbish here but after trying numerous solutions from all sorts of forums, i ran ccleaner on my registry and bingo all was fine.
I have had a problem with automatic updates (LU) since I was a beta tester this summer. I have the exact same issue with the 2009 AV and NIS 2009. I have to manually run LU after the computer has been shut off. After the manual update, it works fine with updates/pulse, etc. But, after shutdown, we have another groundhog day scenario.