I’ve recently purchased a version of norton 360 on my pc but when i download the application on my pc the log in button on it doesnt do anything, same thing for the ‘‘enter key’’. Nothing loads or pops up. What can i do?
Norton 360 v22.x or v24.x?
S Mode?
Norton™ 360 Standard is what it says mate
it also says near the left bottom corner: Account with unavailable underneath it
sounds like v28.x
can you click Settings > About > Program Version?
and you’ve restarted machine
are you Windows S Mode?
program version is 24.8.9372.870, i have restarted my computer and what is S mode?
I guess since the UI works you’re not Windows S Mode.
Windows 10 and Windows 11 in S mode FAQ
https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85#WindowsVersion=Windows_11
Did you register subscription with your Norton account?
yeah i did, it also says on the norton site that 0 out of 1 licenses are used so thats not the problem either. its just that i cant even type in my username or pass in the app
sounds like that is the problem
Norton account does not see your install?
and you’ve restarted machine?
i don’t reckon, how do i fix this?
purchased Norton from Norton direct or third party?
directly from norton
Can you see your License Key?
yeah
can you click where you see Account > Serial Number >
mouse hover Serial Number > Enter a Key
yeah but when i click on enter key nothing happens either
and Details?
where do i find that?
next to Enter a Key
for me there is nothing next to it mate