Logged Out of Computer Message

My daughter got onto the computer at 6:40 to play a game that is on our hard drive.  The only message I get from Norton Family is "Logged Out of Computer" at that time.   Why would it say that?

Hi mrsandin,

 

What is the Safety Minder Version on the PC(The latest version is 1.2.1.7 and you can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder)?

 

Thanks,

Katie

THat is the only message I get as well...and it is not accurate. She is logging in at that time, not logging off. There is no web activity recorded or any other information. I have uninstalled and reinstalled the latest version of the program 3 times in the past week with no luck.  It works on the other computers in the house, just not my daughter's laptop, eventhough it shows it is enabled in the toolbar.

Hi shamh,

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie