Looking at Comcast Norton 360 logs and then Crash!

Archive
21
CalamitySusan wrote:
delphinium wrote:

Unauthorized access blocked messages are nothing more than normal programs accessing Norton in order to perform their tasks.  Norton logs that access and prevents any changes to its files.  If it terminates something, the other program has not backed off gracefully.

 

Having nothing in unresolved threats is a good thing.

 

The security settings may be in Tools>Internet Options>Advanced>check for server certificate revocation.  It sounds as though it is a system popup rather than a Norton one.

 

The history entries all look perfectly normal.

 

I don't see anything that leads me to think that there is any infection on your machine.  You may be afflicted with some Windows errors, or add-ons that are conflicting with Comcast, or Smart Screen filter turned on in IE8.

Is Comcast updating reglarly, getting pulse updates, liveupdates, etc. 

 

If you ran the cleaner that is part of the utilities, did you do a backup of the changes?

Delphinium, I just looked in IE 8 for check for server certificate revocation: it is checked. Is it supposed to be ? Smart Screen filter is on. Pop up blocker is off as I write this.

 

My current version of Comcast Norton is Version: 4.3.0.5 and  the definitions update was 5 minutes ago. It seems to be updating frequently. How do I check for the different types you mentioned "liveupdates" and "pulse updates"?

 

You did not comment on my previous post's mention of how I ran that tool. Did I do it correctly? Should hidden files have been "unhidden"?

CS

 

 

Delphinium, I forgot to write that in running the cleaner, I did not know how to make any backup of changes.

CS

22

1.  Turn on popup blocker

2.  Turn off Smart screen filter

3.  You can uncheck check for server revocation

4.  If Comcast is updating regularly, that also includes all forms of updates

5.  Best not to use registry cleaners unless you are very savvy about what is being removed.  When a cleaner says "fix", it means delete. I don't have N360 or Comcast so I don't know whether it asks you to save, but it should.  I don't know where it would have put it. 

6.  Hidden files should remain hidden.

 

Hope that helps.

23
delphinium wrote:

1.  Turn on popup blocker

2.  Turn off Smart screen filter

3.  You can uncheck check for server revocation

4.  If Comcast is updating regularly, that also includes all forms of updates

5.  Best not to use registry cleaners unless you are very savvy about what is being removed.  When a cleaner says "fix", it means delete. I don't have N360 or Comcast so I don't know whether it asks you to save, but it should.  I don't know where it would have put it. 

6.  Hidden files should remain hidden.

 

Hope that helps.

D: I have turned on pop up blocker. Just unchecked server revocation and will have to restart IE 8 for it to take effect. I changed my Comcast Norton settings so that the registry cleaner will not run.

 

 I ran autofix last week and it found nothing wrong. There were other suggestions about settings and one of them was to set 'early' load, which I did.When running autofix, something called SymADataWeb---a windows installer--- was downloaded. I did not do chat...Is it safe to just delete this?

 

 I don't feel safe turning off Smart screen filter, as this tells me if a site isn't the one I am expecting. Does Comcast Norton have anything like that?

 

 Is it safe now to delete the logs after I save some in notepad format? They are quite large.

 

I am hoping with these questions answered that I will be done, but if you think of anything else let me know, please!

CS

 

24

Smart Screen filtre conflicts sufficiently that it could be the cause of all the glitches.  It interferes with Norton's own web protection and antiphishing.  You would have to turn one or the other off.  I think you get better protection with Norton.

 

Leave whatever Autofix downloaded as it seemed to require it for something.  Since there are no issues, you should be fine.

 

Yes, you can delete the logs.  It slows loading them when they get too large.

 

25
MCPR used to remove Site Advisor and registry entry deletion blocked good question.jpg
delphinium wrote:

It wouldn't hurt to check with your techie to see if the proper removal tools were used.  Sometimes it depends on their area of expertise, although if the programs all worked well after the different installs were done, it is probably all right.

 

I think I would run the tools again for both McAfee and Avast to try and get rid of any leftovers if Comcast is sluggish.  If it was just the framework error that hopefully isn't repeated, it might not be necessary.  It kind of depends on how much tedious time consuming housekeeping you want to do, compared to how well or poorly the machine is running.

 

If you decided to clean everything out and start over, you should also run the Norton removal tool and start with a fresh install of that.  You would need to backup your logins beforehand.

 

If you haven't cleared the data out of the logs once in a while, it will get slower and slower because there is so much more to load.  If that is the only issue, you might be well ahead of the game.  You could wait to see what turns up.  At least you will have an idea of where to begin.

 

 

Anyone: I have found that Avast 5 has a folder in Program Files and I don't know if I should run an uninstaller for Avast 5 as this does not appear in Programs and Features(Vista is the OS).

 

Also I attempted removal of McAfee Site Advisor with Norton on and found this in the Norton logs. I am uncertain if it was good that Norton was on to block this or not. Comments?

CS