After receiving a common request at support ive received numerous interactions with the same person who demanded access to my PC in remote, after which problem wasnt solved, and i received TWO access verification codes on my Email which i assume is a crime of that support person/scammer trying to steal security access to computer in that way, then asking screenshots on some email. Jesus. If youcan find the refference it was a case
81354299.
I report a crime. I report a crime. I report a crime.
it would depend on the issue you are having and if you would let or allow them access ( you didnt state the issue or problem)
if you agreed to them accessing your device that would explain the code
regarding: Norton Official Support via chat/phone
fwiw ~ my Norton account email...receives Your requested identity verification code - emails...before talking with support agent.
Support request generates case number/identity verification code.
Chat Support offers save & print transcript.
https://community.norton.com/en/comment/8550467#comment-8550467
Please review: How To - Contact Norton Official Support via chat/phone
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