Lost System Fonts

Recently purchased Norton 360 2013.  Post install, ran Registry Cleanup.  Suspect that this has corrupted system as font issues in MS-Word and MS-Outlook appeared immediately afterwards.  For example, fonts on 'Do you want to save your document?' form in MS-Word corrupted.  Also fonts on 'Send/Receive' dialog in MS Outlook 2007 corrupted.  Noticed that MS Sans Serif and Tahoma fonts missing from font list in MS-Word.  Copied and installed these fonts and problem resolved.  Question is, is this a known bug and what else might this software have deleted?

 

MS Vista SP2, MS Office 2007 SP3 with MS Excel 2010 over the top.

I've run a 'Quick Scan' which came back clean.  I'm fairly convinced that Norton 360 is the culprit.  I would have noticed the change in the fonts quickly and I have not installed any software or performed any updates for a few days prior to installing Norton 360.

 

Mike.

Hi,

You might also want to run a scan with one of the free malware scanners

http://www.malwarebytes.org/products/malwarebytes_free

or

http://superantispyware.com/

both are Norton compatible and make good second opinion scanners

Keep us posted

I'm confused.  Prior to attempting to install Norton 360 I had MalwareBytes installed.  Both MalwareBytes and Norton Anti-Virus 2012 had not detected any issues with my system.  On installing Norton 360, the setup application told me that I would have to remove MalwareBytes as it was incompatible.  So I don't understand your comment that MalwareBytes is compatible with Norton products.

 

In any event, this is not a malware issue.  MS-Outlook fonts fine, run Morton 360 tune up applications, MS-Outlook fonts not fine.  On investigation, fonts no longer installed, install fonts and MS-Outlook is fine again.  It seems fairly evident that Norton 360 has done something that has messed up some of my fonts.  I suspect an issue with either 'Windows Temporary Files' or ' Registry Cleanup' in PC Tuneup, both of which I ran prior to the issue appearing.

 

My point is if these applications are incorrectly deleting registry keys and/or system files then they are potentially very dangerous.

 

Mike.


Mike_R wrote:

I'm confused.  Prior to attempting to install Norton 360 I had MalwareBytes installed.  Both MalwareBytes and Norton Anti-Virus 2012 had not detected any issues with my system.  On installing Norton 360, the setup application told me that I would have to remove MalwareBytes as it was incompatible.  So I don't understand your comment that MalwareBytes is compatible with Norton products.

 

In any event, this is not a malware issue.  MS-Outlook fonts fine, run Morton 360 tune up applications, MS-Outlook fonts not fine.  On investigation, fonts no longer installed, install fonts and MS-Outlook is fine again.  It seems fairly evident that Norton 360 has done something that has messed up some of my fonts.  I suspect an issue with either 'Windows Temporary Files' or ' Registry Cleanup' in PC Tuneup, both of which I ran prior to the issue appearing.

 

My point is if these applications are incorrectly deleting registry keys and/or system files then they are potentially very dangerous.

 

Mike.


Mike,

There are some questions remaining about compatibility between NIS and Malwarebytes. I'm running both without a problem.

If you had fonts stored in a 'temp' folder the I would expect them to get deleted during a cleanup round. I haven't heard anything about registry keys being incorrectly deleted. Any time I have to go into the registry I make a backup FIRST.

Keep us posted

You might see if there is anything useful in this reference

 

http://cybertext.wordpress.com/2010/08/09/default-vista-fonts-not-available-office-2007/ 

 

I'm sorry that Registry Cleaner may have damaged things for you. It's best not to run tools unless you have a specific problem and some knowledge of what might cause it in order to verify what the tool might do and whether to approve it or not ... not something that the N 360 Registry Cleaner gives you a chance to do ....

 

I don't suppose you have a backup of the Registry from before cleaning it?

This also happens to me everytime that the Registry Cleaner runs.

 

You mention that you shouldn't run tools unless there's a specific problem. That's almost amusing as this is supposed to be a tool to prevent problems?

 

It's obvious that there is a bug of some sort. Off to do another System Restore....

 

- Not impressed.

Recently purchased Norton 360 2013.  Post install, ran Registry Cleanup.  Suspect that this has corrupted system as font issues in MS-Word and MS-Outlook appeared immediately afterwards.  For example, fonts on 'Do you want to save your document?' form in MS-Word corrupted.  Also fonts on 'Send/Receive' dialog in MS Outlook 2007 corrupted.  Noticed that MS Sans Serif and Tahoma fonts missing from font list in MS-Word.  Copied and installed these fonts and problem resolved.  Question is, is this a known bug and what else might this software have deleted?

 

MS Vista SP2, MS Office 2007 SP3 with MS Excel 2010 over the top.


mateo_ca wrote:

This also happens to me everytime that the Registry Cleaner runs.

 

You mention that you shouldn't run tools unless there's a specific problem. That's almost amusing as this is supposed to be a tool to prevent problems?

 

It's obvious that there is a bug of some sort. Off to do another System Restore....

 

- Not impressed.


Welcome,
none of us is perfect and none of the products we produce are either. The use of registry cleaners is not for the faint of heart nor for those who don't backup their data before making changes. False positives continue to exist and doing a restore may be necessary to unfix what the cleaner thought it should fix.

 


mateo_ca wrote:

This also happens to me everytime that the Registry Cleaner runs.

 

You mention that you shouldn't run tools unless there's a specific problem. That's almost amusing as this is supposed to be a tool to prevent problems?

 

It's obvious that there is a bug of some sort. Off to do another System Restore....

 

- Not impressed.



I notice the question mark at the end of << That's almost amusing as this is supposed to be a tool to prevent problems? >>

 

Well the answer is that a registry cleaner is not supposed to prevent problems but, if you know choose the right one and know to use it, to fix problems -- which means that something has gone wrong and you have reason to believe something in the registry is the cause.

 

That means you need to know enough about Windows to know what NOT to do ....

 

Personally I wish Norton had not included it in Norton 360 ....