LU 1812 > 1806 error

using:

Windows 7 - Home Premium, 32 bit , ( 6.1 build 7600 )

Intel Core Duo T2400 

2048 MB RAM

 

Ghost 15.0.0.35659 (activated)

Norton Internet Security 2010

 

Problem  # 1 : cannot install Live Update, ends with error 1812, then 1806 and the on screen error "Fatal error during installation"

 

First thing that I checked, services. Norton Ghost service was stopped, I started it manually, same error occured.

 

Then I tried to uninstall Ghost trough the control panel, did not modify any registry entries, reboot, reinstalled, same error occured.

 

I followed all steps that are registered here:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080415142121EN

 

regsvr32 %windir%\system32\msxml3.dll  = registered succesful   ( no problem with XML parser)

 

step 3 = run live update  > ends with an error  "The Norton Product that you have installed is not  installed. Please upgrade to another product" ( lol )

 

appwiz.cpl > uninstalled Live Update > but now I cannot install it again ;o ( same windows 7 error )

 

http://www.symantec.com/norton/support/special/sa/frm/validate.jsp?said=ru&docid=2005110108474239

 

 

what to do next ...

 

John

 

using:

Windows 7 - Home Premium, 32 bit , ( 6.1 build 7600 )

Intel Core Duo T2400 

2048 MB RAM

 

Ghost 15.0.0.35659 (activated)

Norton Internet Security 2010

 

Problem  # 1 : cannot install Live Update, ends with error 1812, then 1806 and the on screen error "Fatal error during installation"

 

First thing that I checked, services. Norton Ghost service was stopped, I started it manually, same error occured.

 

Then I tried to uninstall Ghost trough the control panel, did not modify any registry entries, reboot, reinstalled, same error occured.

 

I followed all steps that are registered here:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080415142121EN

 

regsvr32 %windir%\system32\msxml3.dll  = registered succesful   ( no problem with XML parser)

 

step 3 = run live update  > ends with an error  "The Norton Product that you have installed is not  installed. Please upgrade to another product" ( lol )

 

appwiz.cpl > uninstalled Live Update > but now I cannot install it again ;o ( same windows 7 error )

 

http://www.symantec.com/norton/support/special/sa/frm/validate.jsp?said=ru&docid=2005110108474239

 

 

what to do next ...

 

John