Issue abstract: Customer Services tech resolved one issue with Dark Web Monitoring on my Macbook Air app, now it has disappeared from the app.
Detailed description: My app informed me (inbox) that Dark Web Monitor was not working/active, despite my account and phone app showing that it was. After lengthy back and forth with customer services, a tech agent resolved the situation. Then, very next day, the Dark Web Monitor “box” on my app was gone and has not come back. The feature is still active on my account and still shows on my phone app but there is no sight of it, no way to see it and any warnings, on the Mac app. Any ideas about how I bring Dark Web Monitoring back onto my laptop app Control Panel? Many thanks.
Product & version number: I am using Norton 360 Deluxe Version 25.7.1
Hello @H.O.W
Please confirm you’re Signed In at Norton 360 - Home.
If you’re Signed In at Norton 360 Home. Please Sign Out & Sign In…as test.
Please share your progress.
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fwiw ~ on my side with Norton 360 for Windows v25.8 - not signed in
fwiw ~ on my side with Norton 360 for Windows - v25.8
Identity Protection → Dashboard here appears to be updated.
Maybe, there’s a lag synching Norton 360 - Home with updated Identity Protection - Dashboard.
Caveat: I don’t know when my Identity Protection - Dashboard at …https://my.norton.com/extspa/lifelock… updated.
Hi bjm….and, just like magic, signed out and back in there is dark Web Monitor, and other items, restored to the control panel. Many thanks. Very much appreciated.
