Macintosh issues with Norton Online Family

Archive
41

Hi blag,

 

The Mac version Norton Safety Minder 2.2 is compatible with Firefox 9.

 

You mentioned it doesn't block any sites.   Do any websites get recorded at Activity -> Web?  Please make sure you have logged onto the Mac as the child whose account is monitored.

 

 

Thanks,

Katie

42

dastewart,

 

The latest version of Norton Safety Minder for Mac supports Firefox 9 and Firefox 10.  Please reinstall the latest version of Norton Safety Minder from https://onlinefamily.norton.com/familysafety/loginStart.fs to see if it helps. 

 

Also, please check to see if the Norton Safety Minder extension is enabled.  It may show up in the list of extensions you have installed, but not be enabled, clicking enable on it.

 

 

Thanks,

Katie

43

Yes, I'm logging on as my daughter on the Mac.  If I go to a pornographic site in FireFox, it lets me right in.  It's not logging the activity on the NOF website either.

 

BTW, I'm running FF 10 now, since FF automatically updated.

 

Thanks.

44

Katie

 

I re-installed the "latest" version from that link you sent me and when I opened firefox it said that the version of safety minder was incompatible with firefox 10.  So, I did a lveupdate and that got me back to the latest version of safety minder and the extension was enabled.

 

However, it hasn't helped since, still, safety minder doesn't block any sites and doesn't apply any rules.

 

Help.

45

dastewart,

 

You mentioned in your previous post that you have Norton Safety Minder 2.1.6f102.  Do you still have the same version of Norton Safety Minder on the Mac after reinstalling it? 

 

Has the program ever worked with Firefox on the Mac before?

 

 

Thanks,

Katie

46

blag,

 

You mentioned you have Norton Safety Minder 2.2.  Please let us know the exact version number of NSM on the Mac.

 

From what you described, the program has worked before on the Mac, right?

 

 

Thanks,

Katie

 

47

Katie

 

Yes, I still have that version.

 

No, the program has never worked with Firefox on the imac.  I only installed it a couple of days ago (on my wife's imac) and it has never worked on that. 

 

I have it on my PC and it works fine.

 

Regards

 

Darren

48

It shows 2.2 (16) as the current version.  Yes, it did work before on this Mac, but that was quite a while ago - potentially prior to upgrading to Lion.  I did try uninstalling, then reinstalling (then running LiveUpdate), but that didn't help.

49

Hi dastewart and blag,

 

Please make sure the child's profile account to be monitored is checked at Settings ->  Profile online.  Please see the screen shot below for details.

 

 

MacProfile.JPG

50

Yes, I see this for both of my children on my Mac (i.e. it shows that they are "protected").

51

blag,

 

Please also make sure you don't have other parental control programs on the Mac.  It might interfere with the performance of Norton Online Family.

 

 

Thanks,

Katie

52

Katie

 

Yes, the profile is turned on (just the same as the PC which it works for).

 

No there is no other parental control monitoring software.  I haven't checked the box next to the kid's accounts for parental control monitoring.

 

Darren

53

Same here - I have turned-off the Mac's parental controls.

54

Just to add...

 

I am getting alerts both sent to me and if I go into my NOF in the alerts log.  The problem is that it isn't blocking it on the mac even though I am getting the alert.

55

This is one area my issue is different from Darren's - I don't even see the attempt to access inappropriate sites being logged online - it's as if it's not doing a thing on my Mac.  Again, this works perfectly on my pc.

56

Hi dastewart and blag,

 

Thanks for the update.  Please make sure that the browser extension is actually activated.  To verify if that is the case, you need to click on the Tools item on the top menu bar, go to add-ons, then click on the extensions  item on the left hand side of the screen.  You should see a Norton Safety Minder 2.2. or 2.1 item in there.  If it has a button next to the Norton Safety Minder saying enable, you need to click that.  If it says Disable, you need to click enable and then restart firefox.

 

Please try the following if above doesn't work.

 

  1. Uninstall NSM on the Mac. Restart the machine.
  2. Go to the website, under Settings->Profile, and remove the machine that NSM was just uninstalled from.
  3. Download and re-install NSM on that machine.

 

Thanks,

Katie

57

Katie,

 

That was it!  FireFox just didn't have the SafetyMinder extension enabled by default.  I'm not sure why it just wouldn't automatically enable it for all users upon installation, but it did fix my issue.  Now, the question is there a way to prevent my kids from disabling this extension?

 

BTW, I saw some other posts about how to disable Safari so the kids can't use it.  What I found is that you CAN enable Parental Controls and still have NOF work on the Mac - Just choose to "Allow unrestricted access to websites" on the "web" tab.  Then on the "Apps" tab, you can give your kids access to all programs except for Safari (this way they can't get to Safari and get unlimited access to the internet).  Works great.

 

Lastly, is there a way to have NOF monitor the guest account on a Mac?  It does for my pc, but doesn't appear to be an option for that on my Mac.

 

Thanks for your help, Katie!

58

Browse extension is activated.

 

I re-installed NSM (again) just to be absolutely sure but the problem is still there.

 

However, interestingly, I did discover something while playing about with it and this is true both before and after I re-installed it.

 

If I go into one of the kids accounts then NSM doesn't block the websites.  But if I use the Norton Quick Menu to de-activate NSM and then go back and re-activate it using the quick menu it starts working.

 

If I log out and log in again then stops working (unless I de-activate NSM and re-activate it again).

 

I think the software is flaky and I'm wondering if I have to upgrade my OS to get it working because I'm going round in circles here.

59

dastewart,

 

Can you also please reset the Web Settings?  For example, select option "Monitor only (All Web blocking turned off)", then Save the change, then select option "Block the site", then Save the change again to see if these help.  Just in case the house rules are not saved correctly somehow.  Also, add a few websites to the allowed and blocked list, then later remove them and save the change.

 

 

Thanks,

Katie

 

 

60

blag,

 

Thanks for the update.  I'm very glad to hear it works for you now.  If a child disables the Norton Safety Minder extension, the program sends an alert to the parent warning the extension is disabled.

 

The Mac version of NOF currently doesn't support Guest account.  If you wish not to display the Guest User account at the login screen to prevent children from getting around NOF, here is an article with some tips:

http://reviews.cnet.com/8301-13727_7-20119806-263/os-x-10.7.2-with-icloud-showing-guest-user-account-at-log-in/

 

 

If you have any questions, please let us know.

 

Thanks,

Katie