Issue abstract:
macOS Sequoia 15.0 crashing several time per day.
Detailed description:
While doing ordinary tasks like Messages, Mail, Safari…the system will stop responding and reboot itself within 15 seconds. The crash dump shows Norton to be the task that crashed:
Panicked task 0xfffffe2995890878: 8015 pages, 19 threads: pid 1545: com.symantec.mes
Product & version number:
Norton 360 8.9.3 Build 35
OS details:
macOS Sequoia 15.0
What is the error message you are seeing?
No error messages are displayed.
If you have any supporting screenshots, please add them:
Here is a copy of the crash dump:
panic(cpu 2 caller 0xfffffe001e5559e4): vnode_put(0xfffffe2996fad6c0): iocount < 1 @vfs_subr.c:6373
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 24A335
Kernel version: Darwin Kernel Version 24.0.0: Mon Aug 12 20:52:12 PDT 2024; root:xnu-11215.1.10~2/RELEASE_ARM64_T6020
Fileset Kernelcache UUID: 62909E6FBDE1B4BACE2DEA4D88212A75
Kernel UUID: 3B4844AC-BBEF-3AC2-97A3-4E052D2AE313
Boot session UUID: E801D744-D58A-4685-B6D4-049802F6DB44
iBoot version: iBoot-11881.1.1
secure boot?: YES
roots installed: 0
Paniclog version: 14
KernelCache slide: 0x0000000015c04000
KernelCache base: 0xfffffe001cc08000
Kernel slide: 0x0000000015c0c000
Kernel text base: 0xfffffe001cc10000
Kernel text exec slide: 0x0000000017304000
Kernel text exec base: 0xfffffe001e308000
mach_absolute_time: 0x190b664cf7
Epoch Time: sec usec
Boot : 0x66ec5837 0x000d22ec
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x66ec69b3 0x0005f42a
Zone info:
Zone map: 0xfffffe100060c000 - 0xfffffe300060c000
. VM : 0xfffffe100060c000 - 0xfffffe14cd2d8000
. RO : 0xfffffe14cd2d8000 - 0xfffffe1666c70000
. GEN0 : 0xfffffe1666c70000 - 0xfffffe1b3393c000
. GEN1 : 0xfffffe1b3393c000 - 0xfffffe2000608000
. GEN2 : 0xfffffe2000608000 - 0xfffffe24cd2d4000
. GEN3 : 0xfffffe24cd2d4000 - 0xfffffe2999fa0000
. DATA : 0xfffffe2999fa0000 - 0xfffffe300060c000
Metadata: 0xfffffe65b3118000 - 0xfffffe65bb118000
Bitmaps : 0xfffffe65bb118000 - 0xfffffe65cb118000
Extra : 0 - 0
TPIDRx_ELy = {1: 0xfffffe2997df57b0 0: 0x0000000000000002 0ro: 0x000000016f6630e0 }
CORE 0 PVH locks held: None
CORE 1 PVH locks held: None
CORE 2 PVH locks held: None
CORE 3 PVH locks held: None
CORE 4 PVH locks held: None
CORE 5 PVH locks held: None
CORE 6 PVH locks held: None
CORE 7 PVH locks held: None
CORE 8 PVH locks held: None
CORE 9 PVH locks held: None
CORE 10 PVH locks held: None
CORE 11 PVH locks held: None
CORE 0: PC=0xfffffe00212dac60, LR=0xfffffe00212dacc0, FP=0xfffffe83f94db290
CORE 1: PC=0x00000001046f76dc, LR=0x00000001046f76c8, FP=0x000000016f5d5c90
CORE 2 is the one that panicked. Check the full backtrace for details.
CORE 3: PC=0xfffffe00212dacc0, LR=0xfffffe00212dacc0, FP=0xfffffe83f94ab290
CORE 4: PC=0xfffffe001e39f44c, LR=0xfffffe001e39f44c, FP=0xfffffe83f962fed0
CORE 5: PC=0xfffffe001e39f450, LR=0xfffffe001e39f44c, FP=0xfffffe83f6ebbed0
CORE 6: PC=0xfffffe001e39f44c, LR=0xfffffe001e39f44c, FP=0xfffffe83f95cfed0
CORE 7: PC=0xfffffe001e39f44c, LR=0xfffffe001e39f44c, FP=0xfffffe83f90d3ed0
CORE 8: PC=0xfffffe001e39f44c, LR=0xfffffe001e39f44c, FP=0xfffffe83f926fed0
CORE 9: PC=0xfffffe001e39f450, LR=0xfffffe001e39f44c, FP=0xfffffe83f771fed0
CORE 10: PC=0xfffffe001e39f450, LR=0xfffffe001e39f44c, FP=0xfffffe83f9003ed0
CORE 11: PC=0xfffffe001e39f44c, LR=0xfffffe001e39f44c, FP=0xfffffe83f91dfed0
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Panicked task 0xfffffe2995890878: 8015 pages, 19 threads: pid 1545: com.symantec.mes
Panicked thread: 0xfffffe2997df57b0, backtrace: 0xfffffe83f9616ea0, tid: 181046
lr: 0xfffffe001e362f6c fp: 0xfffffe83f9616f30
lr: 0xfffffe001e4ba5cc fp: 0xfffffe83f9616fa0
lr: 0xfffffe001e4b8a8c fp: 0xfffffe83f9617060
lr: 0xfffffe001e30f8b0 fp: 0xfffffe83f9617070
lr: 0xfffffe001e362884 fp: 0xfffffe83f9617440
lr: 0xfffffe001ebbb850 fp: 0xfffffe83f9617460
lr: 0xfffffe001e5559e4 fp: 0xfffffe83f96174d0
lr: 0xfffffe001e558e7c fp: 0xfffffe83f9617530
lr: 0xfffffe001e54f880 fp: 0xfffffe83f96176a0
lr: 0xfffffe001e54fe7c fp: 0xfffffe83f96177f0
lr: 0xfffffe001e54eb48 fp: 0xfffffe83f9617a30
lr: 0xfffffe001e588fdc fp: 0xfffffe83f9617b20
lr: 0xfffffe001e571c64 fp: 0xfffffe83f9617da0
lr: 0xfffffe001e572a98 fp: 0xfffffe83f9617df0
lr: 0xfffffe001e9d3ddc fp: 0xfffffe83f9617e50
lr: 0xfffffe001e4b8b60 fp: 0xfffffe83f9617f10
lr: 0xfffffe001e30f8b0 fp: 0xfffffe83f9617f20
lr: 0xfffffe001e30f874 fp: 0x0000000000000000