I have ongoing problem with the Premier Editions Backup Service to a remote server (Norton's server). I've managed to backup majority of my document before the problem started to occur. When I try and run the backup set which contains all my family photos (10gb) it runs for short while, doing some 160mb or so.. then stops and reports there is no connection to the server or backup drive and that I should connect it again.. even if it's the remote drive hosted by Norton.
I've tried everything from deleting the old backup sets and files, to splitting up in smaller chunks. Nothing helps and it never manages to complete. I've tried running it again and again, always stops after roughtly the same amount of time. Always the same error:
"There is a backup problem. Make sure the destination drive and device is conntected and try again"
(This is backup set no3, the other 4 backup sets compeletes without any problems before it and after it in the list.)
- I've checked that it's not my own drive going into sleep mode. It's not.
- Nothing wrong with my internet connection either, I'm actually using the net at the same time as the backup is running and it doesn't seem to cut off or lose it's connection.
- The files are normal jpg's, the largest being jsut below 2mb, but majority around 500-700kb.
- Older backup sets complete each time when I run them. It's just any new backup set that won't work.
- There is no memory issues or performace problems. The PC is a top of the line workstation with very large amount of memory and quad core processor.
This means that the service I've paid for is actually useless, it can't backup what I'm asking it to backup. I'm very disappointed to see there is actually no way to contact Norton Support other than the forum. But keeping my hope up that someone will respond here.