Unfortunately, over a year ago, I paid for two years of Norton coverage after I bought a new computer. With the possible exception of the Real Player products, this is about the worst software package I have ever installed. Nothing but trouble. For the first several months, the computer would freeze and require a hard reboot every single time background scanning took place. I never found a solution, but eventually the problem went away on its own.
These days, backups give me nothing but grief. Full backups do not complete. Occasionally, the backup drive ends up being full even though it is twice the size of the hard drive it is backing up and was empty when the process was started. More often, I have a near complete backup (Norton has yet to complete one without failing) and the program wants to backup new files. Invariably when it tries to do this I get the error message "There is a backup problem. Make sure the destination drive or device is connected and then try again." The trouble is that the destination drive is connected. I can get to it quite easily from Windows Explorer and can open and otherwise manipulate files on it. It also has plenty of space to do the backup. The problem here is Norton, once again.
If I had not paid good money for this product, I would just uninstall it and install Kaspersky. I should have bought that package in the first place. I never had problems with it. Stupid me for buying what was preinstalled on my computer.
Since I am stuck with this product, can somebody please help me to make it work so that I can get my final 323 days worth of coverage without additional grief?
One final note. Yes, I have checked and I am running the very latest version. Automatic updates are on, so I am always getting the latest updates as well.