Malware not removed?

Norton Security | Norton Internet Security
1

Hi,

new to this forum and Norton 360v2.

 

My wifes computer was in a word 'hijacked'.  The old virus protection was not up to date and problems followed.

 

The old Norton was uninstalled and 360v2 is now installed and running, though I am unable to get any Windows updates.

 

The windows update will not work as it is not set as "automatic", though I am unable to change this.

 

I get an error message of "0x8DDD0018" on the Microsoft windows update page and after seaching various windows forums, i have learnt that this could be a malware known as Vundo\Virutmonde.

 

I have done a full scan using 360 and it is not picking this malware up and tells me the system is fine.  It is very obvious that it is present due to two things that happen...

a) a new window opens when using IE7 with advertising

b) microsoft windows update will not work.

 

Can anyone point me in the right direction to fixing this computer?

 

Many thanks

2

Hello trying_to_fix,

 

We'll try another way to rid you of this infection.

 

Download, install and update the FREE version of Malwarebytes. (the Green Download Button)

 

Once those steps are completed, unplug from the internet, restart your computer in SAFE MODE and run a complete Malwarebytes scan. If items are found, follow the Malwarebytes suggested procedure.

 

This next step is optional but recommended. Delete your System Restore Points by turning off System Restore. Many infections will become embedded in your previous restore points - therein lies the possibility that they may return. Also you may find that the malware has already erased your restore points.

 

Restart your computer in Normal Mode and check how things are working.

 

Once you are completely sure your computer is clean, you can turn ON System Restore.

 

Please let us know how you do with this.

3

Thanks Phil_D.

 

I will try this and let you know how I go.

 

Cheers

S

4

How to Start your Computer in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam.

5

Hi trying_to_fix,

 

Have you checked the instructions from Microsoft Support page for this error?

 

If not, kindly follow those instructions first(hope that may help you). Here is the link:

You may receive an error message that contains the "0x8DDD0018" code or the "0x80246008" code when you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site


Yogesh

6

Hi there, 

 

"IF" it is Vundo\Virutmonde, most of the infections of this type  shows up in the Hijackthis log.    Some of this malware now stop security software from updating and also the Windows update feature.

 

Quads 

7

Hi Phil,

 

Thanks for pointing me in the direction of Malwarebytes.

 

It removed the Malware, I was able to do the Windows update and the computer is running very well.

 

Many thanks

S

8

Hi Yogesh, Yes, I tried the Microsoft support instructions, though it still did not allow me to do a windows update. The Malware program Phil suggested did the trick. Regards S