Malware

Norton 360 for iOS | Android
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I suspect malware but I get no info from Norton 360. Am I missing some feature?

Detailed description: My Samsung Galaxy S22 Ultra is warm or even hot and it is losing its charge quickly. A large number of ads were popping up, so I deleted many of my apps. The add load is better but still heavy. However, there is now a glitch where the system keeps stopping or backing up when I am streaming a video in Netflix or Facebook.

Product & version number: Samsung Galaxy S22 Ultra

OS details:

What is the error message you are seeing? I see no error messages from Norton 360

If you have any supporting screenshots, please add them:

2

Give this suggestion a go, please let us know what your results are when done.

SA

3

I have installed and run Norton Quick Clean. I have also rebooted. Do these actions clear the system cache?

4

Yes that should clear all the system cache. Please let us know if this helped resolve your issue.

SA