Malwarebytes

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21

Quads

 

<< then you told the users to do so, then you FIX  >>

 

Only if that is your commitment, as perhaps in your malware work, but that has never been the case here or in any other forum I've been doing support work in since the mid 1990's.

 

We offer user to user help in good faith but if it doesn't work that's the luck of the game. Goes with no charge help too.

 

Those of us with a conscience are prudent in what they suggest but it cannot and does not go beyond that, never has.

 

The concept that we should not suggest someone runs Malwarebytes just because it might go wrong doesn't make sense.

22

Quads

 

Since you posted today, I assume you are ok after another earthquake in NZ? I hope you are ok and don't have to go and pull your computer behind you. I think it was a 6 point something quake.

23
huwyngr wrote:

Quads

 

<< then you told the users to do so, then you FIX  >>

 

Only if that is your commitment, as perhaps in your malware work, but that has never been the case here or in any other forum I've been doing support work in since the mid 1990's.  That is what makes this forum DANGEROUS

 

We offer user to user help in good faith but if it doesn't work that's the luck of the game. Goes with no charge help too. That is what makes this forum DANGEROUS

 

Those of us with a conscience are prudent in what they suggest but it cannot and does not go beyond that, never has.  That is what makes this forum DANGEROUS

 

The concept that we should not suggest someone runs Malwarebytes just because it might go wrong doesn't make sense. That is what makes this forum DANGEROUS

 

What a lot of  xxxxxxx  that is what makes the difference between what we do and the like of here on this forum  "We offer user to user help in good faith but if it doesn't work that's the luck of the game".

 

Malware removers don't think that.  If we use a tool or tell a user to use a program and something goes wrong we go about finding the problem and fixing. None of this "but if it doesn't work that's the luck of the game". That is what makes a everyday helper a problem for systems when that sort of mind set is in play.

 

How may systems would have been stuffed on the forums if we as MR's  said run this tool xxxxx, user comes back I have problems, like I just have a Black Screen with cursor  or Can only start in Safe Mode   instead if I or others just said "but if it doesn't work that's the luck of the game". BYE

 

But we don't do that and go about finding and fixing the problem,  that can include repairing files, Boot Sector or the Registry.  Maybe users who think like that need a helper to screw their system over, Then they won't be thinking "but if it doesn't work that's the luck of the game".

 

WHAT ABOUT MY PERSONAL FILES,  this system is for my work, school or uni,  etc. So what do I do now?  just to be told.  but if it doesn't work that's the luck of the game".

 

"Those of us with a conscience are prudent in what they suggest but it cannot and does not go beyond that"

 

Oh so  when a user gets told download and run MBAM or other tool,  user comes back  Now I can not boot properly.  Oh Sorry  we don't go beyond that. Bye.

 

"The concept that we should not suggest someone runs Malwarebytes just because it might go wrong doesn't make sense."

For users that do not understand it does not make sense, but for us that do understand  it does make sense and systems that have had systems screwed by tools suggested by a everyday user and things have gone wrong it would make sense.

 

I wonder whether the user that ran NPE then had a friend try to looks like install XP on a Windows 7 x64 OS would think about just run whatever and have anyone do whatever  or instruct whatever now.  Yeah they have learned the hard way.

 

But then again the thoughts of users who think like comments above is what makes this forum dangerous as "if it doesn't work that's the luck of the game"  .

 

Quads

 

24

<< Malware removers don't think that.  >>

 

It isn't all about you.

 

Who said I'm talking about specialized malware removal forums? We don't have any here and never should have tried without the possible structure, something I've maintained from the beginning. The references you quote so disdainfully were all to helping people use their computers (and their Norton products) and I've never dealt with Malware removal as such.

 

I was answering one particular complaint that seemed to boil down to we should not recommend Malwarebytes because it was believed to have caused a computer not to reboot -- something that can be caused by a myriad of things, including already by the malware MWB may have been trying to deal with rather than damage to Windows by Malwarebytes.

 

But that's as far as I'm going with anyone who has to descend to large red caps to bolster his logic and to extrapolating from a simple fact to an imaginary future action.

 

BTW THIS is not a malware removal forum; Tech Outpost is for dealing with computer problems not involving Norton products -- your Malware Forum was shut down for a variety of reasons including the dangers caused by lack of control which made it impossible for you or anyone to operate safely.

25

I know it is not all about me,  It is about other users systems and people trying what they really shouldn't because if a ho;e arises here it can't be fixed.  That is not about me.

 

" Tech Outpost is for dealing with computer problems not involving Norton products"  YES  this does not about Norton Products  but it is talking and stating about Computer Problems or problems that can or do arise from the use of Malwarebytes or instructions.   So the Board fits!!

 

"imaginary future action" That means really that because something is imaginary it doesn't really matter  because it is a "imaginary future action"  until it hapeens it does not matter, but when it does happen doesn't matter we can't fix it (especially if Windows has problems but oh well , what was it that was said "but if it doesn't work that's the luck of the game"

 

Anyone ever thought of using "imaginary future action" differently??  We can't use this program or that program due to the possibity of this "imaginary future action".    

 

"disdainfully"  I say a spade is a spade, that that is the way it is,  in the same way I remove malware, or instruct how to do a step.  So when I say this forum is dangerous for removal, or I state about removal what can go wrong, what to look for and what about if Windows has problems on reboot. that is the way it is.

 

I accept that with no training and the possible drilling I had from way back to treat a users system and data as Priceless (or gold) and so each system is treated as such like.  That others here have more of a "but if it doesn't work that's the luck of the game"  

I suppose that is also the difference training does to the mindset about a users system as well as learning tools and scripting etc. 

 

Quads

 

 

26
Quads wrote:
[...]
"disdainfully"  I say a spade is a spade, that that is the way it is,  in the same way I remove malware, or instruct how to do a step.  So when I say this forum is dangerous for removal, or I state about removal what can go wrong, what to look for and what about if Windows has problems on reboot. that is the way it is.

 

I accept that with no training and the possible drilling I had from way back to treat a users system and data as Priceless (or gold) and so each system is treated as such like.  That others here have more of a "but if it doesn't work that's the luck of the game" I suppose that is also the difference training does to the mindset about a users system as well as learning tools and scripting etc. 

 

Quads

 

 

 Hi Quads

 

I agree with what you are saying but the problem here is with Norton's detection coverage (see my previous post here). In an ideal world, your malware removal skills would never be needed.

 

To those users interested in using Malwarebytes to fill Norton's detection coverage gap:

 

The first public beta of Malwarebytes Anti-Malware 2.0 is now available:

 

http://www.ghacks.net/2014/01/30/first-public-beta-malwarebytes-anti-malware-2-0-now-available/

 

Important pricing points to note from that article are:

 

  • There have been changes to the business side of things as well. The major change here is a switch from a one-time payment model to a subscription model. The program will be offered for $24.95 per year when it launches, instead of a lifetime license that you get for the same amount currently.
  • The company will honor all lifetime licenses. Considering that you can still get one, now may be the time to purchase a license of Anti-Malware Pro to avoid the yearly subscription costs.
  • The new subscription model allows customers to use the software on up to three PCs, which is an improvement over the 1 PC use of the old.
  • The improvements and changes that have been announced improve the software further. The move to a subscription model on the other hand may not be appreciated by all users of the software.
  • The free version has not been mentioned in the announcement. It is however likely that it continues to exist.

Norton product users who rely on Malwarebytes for second-opinion scanning purposes should review the above information and then decide whether or not if they need to take any further action.

 

 

 

27

Further to huwyngr's comments in message # 18, the Norton Community Participation Guidelines state that "Most people are happy to help out on the boards, blogs and forums that make up the Norton Community, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it.  If the advice given by a community member sounds wrong to you, do not try it." 

 

I logged into the Apple forum a few weeks ago and was presented a pop-up with their Community Terms of Use that starts with the usual legalese but also includes recommendations for making submissions (Be polite.  Stay on topic.  Post constructive comments.  Test your answer, and when possible make sure your submission works on your own computer before you post it, etc.).  Perhaps Symantec should go that route and force newbies users to click on an extra "I Accept" button at login so that they are reminded of the inherent risks of using any advice posted in a public forum.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 27.0.1* IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

28

Dear Quads,

 

Can you please help me remove "Delta" from my registry and other system locations?

 

I've read yr earlier post, "Delta Search is just a PUP.... List of entries..."  I could use a little help pls, are they all registry entries? I've not used regedit before and don't want to make a mess of things.

 

I don't care so much about Delta redirecting my browsers, I'm concerned about lingering code which could include key logging etc, and also don't want my latop to become someone's bot.

 

Finally, I would rather pay you to pls presonally to fix this than buy some other malware / software removal program (as I dont know if it will be mal/adware free either).

 

Appreciate your thoughs / help on this.

 

thanks in Advance.

29

Hi Genera8ion. Quads has his own malware removal site. If you haven't already signed up, you can contact him at the first site listed on delphinium's post here.

 

http://community.norton.com/t5/Tech-Outpost/Malware-Removal-Forum-Recommendations/m-p/1059145

30

tks. I appreciate the referral and have now registerd on Quads specialist forum.

31

I had an incompatablity warning when installing Norton Security Online.Since its the free version of Malwarebytes I think it will be ok.Let you all know if not.

32

I am also running MB along side Norton and haven't made any exclusions.

To answer your question, no it is not necessary to run both.  Norton is quite capable of protecting your machine from most malware.  But if you regularly download free or cracked versions of software then you run the risk of download PUPs / PUAs, which Malwarebytes will offer better protection against.

I hope that helps.

33

Personally, I only use Malwarebytes,MBAM, as an on demand scanner as a second opinion scan to have MBAM look for things that Norton does not concentrate on. (PUA/PUP).

There are others here that do use the full version of MBAM with its real time scanning. Some set exclusions for each program to help avoid any possible conflicts, and some do not.

Generally it is advised to not run more than one real time protection product at a time, as doing so can actually reduce your protection as the two might fight for system resources. 

Others that do run the full versions can add their comments.

 

34

Gordy, I would allow it to remain since it compliments Norton and protects against certain malware Norton doesn't concentrate on. They both play well with one another.

Cheers