Manage License and My Devices Correlation

I am trying to correlate the device names between 'Manage License' and 'My Devices'.  I just added a new device and it does not show up in either location.  I am trying to see the device in the 'Manage License' and the date of the new device does not display.  The names in the 'My Devices' do not correspond to the names I assigned on the devices.  Is there an easy way to correlate the names?  Thank you to everyone that can help.

may be related:
https://community.norton.com/en/forums/managed-device-no-managed-license