I have two backup sets: one cloud and one removable hard drive. When the removable drive is connected, managing backups is incredibly slow, with the app taking as long as three minutes to reload the form whenever any of the following selections are made:
Security => Cloud Backup => Manage
Cloud backups => Cloud => Manage
Local backups => Removable Drive => Manage
Drilldown of folders in either backup
Deletion of files in either backup
Disconnecting the removable drive results in the form loading almost instantaneously. What is going on here? Note that this was never a problem with the old Norton 360 app.
It’s June and you’d think Norton would’ve corrected it. The problem surfaced in the last Norton 360 update/upgrade in fall 2024. Tech was not able to help me - had to elevate to level 3 which probably means I’ll never hear back. Backing up on Cloud takes a while, but on local it takes forever, then the external drive is not recognized or detected when you go back for the backup set. Norton is forcing us to only use Cloud backup. Why? So you can mine our data? I pay way too much each year to encounter these problems, much less have my privacy invaded by a company that is suppose to protect it!
It’s been four months now, and I still haven’t received a reply to my performance report.
My local backup also goes missing on occasion. The only way I can get it back is to access cloud backup via Settings.
Given how slow backup sets can take to load, I don’t see why we are required to go there when we just want to run a backup. Surely a menu option to run backups could be placed on the home screen. While they’re at it, how about restoring the option to shut down the computer when backups are complete?
I have several other complaints with the new GUI, but since they’re not listening it seems like a waste of time. It seems Norton has opted for style over substance.
Believe it or not I was contacted. Didn’t speak directly to the level 3 techs. A level 2 tech served as intermediary - rather silly. Anyway, they weren’t able to solve either. All the level 3 techs communicated was that I cannot backup from files that were on a secure flash drive (one that requires a password) even though those files were migrated to my c:\ drive from which the backup set was made. So, what’s the point of having a back-up when it has such restrictions. And for the money I pay to Norton annually this is unacceptable.
I couldn’t even directly delete the backups from my external drive. Couldn’t eject the external drive. Norton didn’t allow any engagement with that external drive. For Norton to release the external drive I had to disable the anti-virus and the firewall. After disabling the anti-virus and the firewall, I could use the local backup feature without issue, although, backing up a large folder is still slow. Once the backups were completed, I could see the listing of the backup sets. But it’s pointless to have anti-virus and firewall protection if I have to disable them to use the backup function. A real pain.
How did I find out that it was actually the anti-virus software that was the problem? I went to Event Viewer then Process Viewer (go to YouTube and look for How to Find Out Why Your USB Drive Won’t Eject [Win 10]) to locate the process that was the culprit. Windows couldn’t stop the process, which then led me to disabling the anti-virus and firewall through the Norton icon in the System tray.
The techs told me to expect an upgrade to Norton in the near future, but wasn’t sure if it would fix my problem.
Disabling anti-virus and the firewall did not work for me when trying to backup locally, even with latest version. It cannot find or recognize backup sets that were created from previous versions of N360. Now I cannot even retrieve previously saved files, which puts me at risk if my computer has serious issues and I need to restore previous files. I have been calling tech support since late 2024 and I received the same non-solution as others. I am REALLY REALLY disappointed with Norton. I think its time to explore other product backup solutions.
