Manual actions required in conjunction with Norton Removal Tool

I know this tool has been discussed extensively but I haven't seen an answer to this.  I have had techs reinstall NIS 2009 about three times now.  They ran NRT each time and then went through a sequence of manual actions to remove files, directories, and registry entries.  I tried writing down what was going on but couldn't follow it all.  Is there a procedure written down anywhere for the manual actions that should be taken following use of NRT?