Many Updates and Patches But, No Fixes Norton 360 and Identity Safe

Have recently received updates of over 200 Mb and today 70 Mb plus a patch and still have the issue that multiple logins show for a shorter and shorter amount of time and Identity Safe Buttons work for a short time and then both fail to work until I restart Firefox and they work for a short time longer etc., etc., etc.  No version update but, can;t figure out what updates are loading and loading and loading with no change to the unacceptable interface with firefox and no new version even with a + 200 Mb update

 

Realize I am not alone in this problem but, when will the company taking my money for their product fix their problem properly.  Makes no sense that it works for awhile and then fails.  Normally with computers, it either works or doesn't work  Simply cannot believe this strange problem remains?????