I'll chime in here...same thing...kids have been complaining about slow internet last week or two. I've just spent all day messing with IE, Chrome, wireless network, router, etc, just now figuring out that NORTON SAFETY MONITOR/NORTON ONLINE FAMILY is to blame! Disable = awesomely fast. Enable = painstakingly slow MOST of the time. I dumped NetNanny because of slowdowns this past summer, and moved to NOF. Seemed to work much better, so I just became a PREMIER member a couple months ago and now I'm PAYING for this! C'mon Norton, let's get this figured out ASAP. Windows 7, IE9.0.8112.16421, Chrome Version 22.0.1229.79 m
My kids too have been complaining for a week or more that the internet is so slow as to be unusable. But when I log on all is fine. I did the full meal deal and did a full clean sweep for virus and malware, checked all installed programs and addins for IE, uninstalled the Norton security minder application for online family and all is well everywhere. Oh and had to do the install by disconnecting from the internet then uninstall, otherwise the uninstall will fail. Then reinstalled and the problem reappears, but only on monitored accounts. Unmonitored accounts, which mine is the only one, is fine. Come on Norton find the bug and fix it. You are better then this. I cant turn my kids loose on the net without this tool or something like it.
We use Safety Minder on 64-bit Windows 7. Within the last week web browsing slowed down to the point that pages typically take 30 seconds to load if they even load at all. Disable Norton Safety Minder, and the slowdown goes away entirely.
Spent 3 hours on the phone with a Norton Tech. Uninstalled Safety Minder and reinstalled latest version. Did not help. Installed Chrome, but it was the same as IE - still slow when Safety Minder enabled. Tried several other things like clearing temp files, deleting browser history, etc but did not solve the problem. Created another Windows user on the PC with a Safety Minder profile - same slow browsing behavior.
The only changes that have been made to this PC recently were MSFT security patches.
As of right now, Safety Minder cannot be used. Norton - please address this issue ASAP!!
I have a stack of computers from customers who all have Norton parental controls. I was pulling my hair trying to find the problem for a couple days. Trying to avoid re-install as 8 computers had to go back to customers in 24 hours. Then it started happening to just my kids computers that have vista, win 7, win 8 beta. The pc with XP is having no issue with Norton parental. It doesn't matter if it is wired or wifi.
After un-installing Norton parental off my own computers vista and up, I then started removing Norton from the customers computers and internet went from dial-up speed to normal. How can I charge these people for my time when I am the one who recommend your dam product to them. So pissed right now. K9 is looking good right now for people that just want only porn filtered.
All of the computers had a variety of different anti virus so it can't be an incompatibility issue. This happened on computers installed with antivirus of Norton 360, webroot, Microsoft security essentials, ect.....
I was hearing major complaints from my kids using their PC's. I thought the older one might have installed some things that bogged down the PC's. I wasted 2 hours trying to figure this out and now I see Norton (Symantec) is having HUGE issues and does not have anyone working on this problem during the weekend hours. I think this is terrible customer service because it is VERY likely impacting over a million people that use Norton Safety Minder. Symantec is a huge company with over 1000 programmers, so this is really lame and unacceptable. As soon as I turn off the safety minder on any of the PC's the internet response time goes back to a very fast normal. I estimate what normally takes one to two seconds to load a large web page now takes about 30 seconds if you have norton safety minder turned on. Again, someone at Symantec should address this and also communicate an update on their forum. I have to keep safety minder turned off until Symantec wake up some of their programmers/developers to get on this problem. Again, very dissappointed.
I had same problem yesterday: all my computers with NSM activated were unusable. this morning, however, all seems to be working normally.
It would be good to here from Symantec whether they have done anything about this, and, if so, what.
I am too facing the same issue of slow browsing to no browsing at all. Tested everythig and finally found the solution by uninstalling norton safety minder.
hi there, NSM is not blocking or monitoring website that its should be even i had enter a site into block section but still NSM is not blocking it. am using Norton safety minder for last 6 to 8 months never had a problem but from last two weeks it is not monitoring any websites except from facebook and all settings are ok including warning of account monitoring is coming up on log in time. Why is this happening? Please give us a solution
My daughter has reported the same thing super slow navigation to web pages, if any at all, more often than not, navigation cancelled, all within the last week.
She is using Windows 7, 64 bit. We are able to duplicate the issue using most current versions of these browsers:
Chrom
IE
FireFox
I've tried the following:
-Uninstalling Java, reinstalling
-Updated Flash
-Updated all browsers
-Disabled all add ons
-Disabled UAC completely (with reboot to make change effective)
-Disabled Windows parental control completely
-Ensured we are not simultaneously streaming anything else in the house at the same time (Yes, her laptop typically runs wireless, honestly this shouldn't make a difference. We have 2 other wireless only devices in the house, a current gen iPad, and a 64 bit Windows 7 wireless only slate--neither are experiencing page resets or any other difficulty, so issue is limited only to user account that Norton family runs on)
-Largely disabled any hours per week type restrictions to ensure this was not the source of the problem
Daughter is not allowed to install toolbars of any kind, so no other tools bars such as google, yahoo, etc. No other products for spam blocking, etc. Ran a Norton check, aside from cookies, nothing else flagged as out of the ordinary.
If I clear cache and cookies, in some cases my daughter will be able to land on a single web page after that, but everything after this fails to load--error messages indicate it's being blocked, they are the good old standards:
-page reset
-page could not be loaded
-navigation cancelled
I'm not fabulously techie, but I work as a tech support agent for products which shall remain nameless. I recognize the behavior as typical when a 3rd party piece of security software is blocking someone--in this case it's the Norton Online Family.
When I am logged in as admin, I do not have any issues whatsoever. This is an issue that affects the user account that is being monitored.
Web pages daughter has been trying to access:
delias.com
google.com
Both are allowed sites and should never flag for content.
I have to say, if the solution is to disable the product, I think some sort of refund or credit is in order. At this point my daughter cannot use her laptop for any webbrowsing of any kind. This is new behavior and I hate to think I need to purchase a different parental monitoring product.
I'd just like to add to the "me too". My soen has been complaining about it the past week or so also. Today it was totally unusable with page cannot be displayed. The problem would disappear when I log into a windows account that was not monitored. This happens on all our Windows 7 and Windows 8 RTM PCs. I ws so bad I uninstalled it on my son's PC. Hopefully this will be fixed soon.
Just want to add my story, which is the same as everyone's stories as I have been reading about this problem on this topic. Again, the fix is to disable Norton Safety Minder, and Internet is blazing fast again. When I enabled NSM, the Internet slowed to a crawl. Same problem on all web browsers, IE9, Chrome, Firefox.
While waiting for Norton to provide a permanent fix to this problem, I'm going to check out Zone Alarm. I hear they have a product similar to NSM.
Hi All,
Just adding another voice to the list. Really glad I found this thread, as I was about to lose as much time as everyone else.
For Symantec: another win7 laptop, Norton Safety Minder creating problems with both IE and Chrome. In addition to very slow performance, for what its worth, was getting HTTP 408/409 errors. Also for whatever its worth - the NSM was reporting that the laptop was trying to visit "d.servedtoyou.com". I don't exactly know what that site might be used for, but I couldn't find anything obvious that was redirecting there when visiting (for example) google.com. Just FYI.
With the 408/409 / no internet access, but no other sign of network issues, I actually started hunting for a malicious proxy server setting having been added, since that error made me think a server in the middle might have been introduced that wasn't working. So when I found that disabling NSM immediately resolved the issue, I actually was a little concerned until I found this thread. Given NSM would insert itself into the browsing sessions similarly to a proxy, it seems like the connection to the NSM software is clear.
Like others, this is on a laptop my daughter uses for homework, so I've uninstalled NSM for now pending a fix, since I can't have her battling her pc, particularly with a feature that is supposed to help make browsing safer and easier :) Hopefully the N360 will continue to protect her PC :)
Another same here. Been using the product for a while with no issues, whats up now? I realize its a free service but come on, if its not going to be fixed in a reasonable amount of time then I need to move on to a product that is going to be reliable. If i was using the paid service I would be even more upset.
Don't normally like to do "me too" posts, but I think it's important for the folks at Symantec to know that this really is a widespread issue. My wife does homeschool with our son, and she has noticed that the homeschool site (K12) has intermittent problems. It will work fine, then have errors loading pages, then work fine, etc.
I just did some testing, and of the four machines in our house, the two with NSM access the Internet slowly and get timeouts, while the two without NSM are fine. Furthermore, when I disable NSM (not uninstall - just disable), I get speed back. We have a 20Mbps connection, so it's not the connection.
System info for the main system in question: Windows 7 Professional 32-bit with Service Pack 1, 4GB RAM, dual core, 250GB HDD with 150GB free, NIS 2012 (19.8.0.14) with active subscription, NSM 2.3.0.26 (Framework: 2.3.0.7, Datastore: 2.3.0.7, Search Signature: 2.3.0.17, Social Networking Signature: 2.3.0.17).
Thanks for looking into this. Looking forward to having the issue resolved.
Re: the reference to "free service" - yes some folks use NOF by itself (and a non-Norton antivirus product) but I suspect a great many of us are users of Norton's subscription products - which do not have their own Parent Controls.
We use them for the moment, anyway. That will undoubtedly change if the NOF problem can't get solved pronto.
Just an update to my post on page 3 of this topic.
Norton safety minder not working, not allowing sites to load on any monitored account. This has been a problem for more than a week now, going on two weeks.
I have uninstalled, and reinstalled the program twice or three times, even gone as far as deleting my monitored accounts from the control center, then re adding them, nothing has worked. Full system scan with NIS, no virus or malware found.
Web access is fine when Norton safety minder is not installed. but with it installed nothing works on monitored accounts. Norton Safety minder is the problem. And from the number of posts I can find about it,(which are many, over 60 different threads with multiple posts) this problem started around the 24th of Sept. and is as of yet is ongoing.
My systems are as follows:
Window 7 pro 64 sp1 (two systems same set up)
Safety Minder Version: 23026
Online Framework: 2307
Data store: 2307
NIS Version : 19.0.8.1.4
Thanks for all the "me too's"-- I almost didn't post, I honestly thought it was something I was doing wrong.
While we wait for a fix, has anyone figured out how to disable NSM for more than 12 hours? Aside from uninstalling it, that is?
slow down here. have to use my work computer to do anything at home while my 2 computers with norton family installed cannot surf the internet.
caa100 wrote:While we wait for a fix, has anyone figured out how to disable NSM for more than 12 hours? Aside from uninstalling it, that is?
My own question answered:
- via browser, log into yoru account at https://onlinefamily.norton.com
- Under Manage Activity, click "Child List" if its not already selected
- Select a child
- Cick the "Settings" gear on the right
- The Norton Safety Minder Supervision toggle will appear
- Slide it to OFF
- IMPORTANT: press the Save button with the gear in it.
Repeat for any other kinds.
Warning: they will be aware that NSM is disabled -- they will see the icon in gray.
My teenagers now have full access to the internet. 
But at least they can do their homework (except for Java work, thats another thread, though....)
… and the response from Norton is … ?
Guess they wait until this sort of thing hits CNET or some larger industry news.
My guess, for starters, is to roll back whatever changes were made in the last 2+ weeks… Crazy talk, I know.