Message Logs won't load or stuck on loading

I was trying to Check the message logs from my pc for my childs phone.  The apps, web, social and times sections load properly.  But when I click on messages it hangs on loading.  I tried different browsers.  I've tried updating the norton safety reminder app on my daughters phone.  For the last couple of days I have not been able to check the message logs.  I have the premiere edition of Norton Online Family.