Message: "You need to be an administrator to perform this action"

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Its not a bug...in my opinion its the correct solution how to resolve settings changes in Norton products by unauthorized persons, which dont have admin account/ admin rights without password protection..for example by children, employees 

 

i hope, it will not fixed :) sorry :)

As mentioned in the orginal post I am indeed an administrator on my pc, so not being able to change my settings is frustrating.

Message Edited by pawaw on 09-16-2008 11:23 AM

hm, sorry, i read only the title :)

 

have you tried unnistall NAV by Norton removal tool and then reinstall NAV? try it...maybe resolve your problem

No I haven't tried that, I did a fresh install, Norton has never previously been installed on my machine.

In any event the customer support representative confirmed this to be a bug, so my question is: what can we expect this bug to be fixed? 

pls, write, what version of Windows you have...

and have you another security software installed?

 

reinstall is sometimes the only way how to resolve some problems...i had a problem with Norton Ghost 14...it didnt find my hdd...Symantec support didnt help...i reinstalled and now i have no problems

 

NAV 2009 is young product...not all bugs are known today...

 

wait for a symantec employee...he will help you...i hope

 


Message Edited by SaLaDiN on 09-16-2008 05:16 AM

The bug is real, the helpful representative from Symantec customer support acknowledged this. I just want to know when it will be fixed.

I am trying to recreate this problem without much success. I am not sure what "domain user with admin rights" means.

 

Could you provide a little more info?

 

What OS are you using?

What is your definition of "domain user with admin rights"?

As I learn more about the problem I may ask for more info.

 

Thanks!

 

Ken Mattsen

Senior Software Engineer

Symantec, Corp 

 

Hi Ken,

The mentioned problem occurs on pcs running Vista with UAC enabled. The machine is part of a domain and the user that is logged-in is a domain user that has been granted local administrator rights through being member of the administrators group on the machine.

Under these circumstances the settings of Norton Anti-Virus can only be changed if you disable UAC (which unfortunately requires a restart of your machine).

Pawa are you logged on as administrator?

Yes, see my previous post:

"the user that is logged-in is a domain user that has been granted local administrator rights through being member of the administrators group on the machine."

We have successfully reproduced the problem and have issued a defect incident for it. The fix is planned to be included in an upcoming update to Norton AntiVirus. When the next major update is released, please test this issue again and update this thread with your results.

 

Sorry for the inconvenience. We try to find all problems before release but are not always successful. Business networks are where domain servers are most used and businesses have not embraced Vista so your particular problem is not a wide spread problem yet.

 

I will try to keep you informed of our progress.

 

Ken Mattsen

Senior Software Engineer

Symantec, Corp

Message Edited by Tony_Weiss on 09-29-2008 06:40 PM
5 Likes

Thanks for the update Ken.

Any idea when this will get patched up?  I have the exact same problem with the same environment, though my vista happens to be 64-bit.

 

Thanks,

Sean Fritz

This problem has been fixed but has to go through the testing process.  The next major release will be in the spring sometime.

 

Ken Mattsen

Senior Software Engineer

Symantec, Corp

Spring??!! I suppose I’ll just switch to a competing product where I can actually change my settings without disabling UAC.

Is there any chance of getting a patch earlier? We are 3 people in my company that is suffering from this problem. And we will go to a competing product if there is no resolution soon....

 

Kind Regards

 

Johan Melander

Gothenburg, Sweden

After a recent update, I can now change my preferences.

I just completed LiveUpdate and then tried again - It still doesn't work....

 

Johan Melander

Gothenburg, Sweden