Messages marked [Norton Antispam] but not moved to Antispam Folder

Norton Security | Norton Internet Security
1

I have Norton Antispam integrated with MS Outlook 2007.

 

It marks obvious spam mails with [Norton Antispam] but does not move those messages to the Antispam folder.

I have to select those messages and click on "This is Spam" in the Norton Toolbar to get them moved.

 

Until a few days ago Norton moved marked messages automatically.

 

Any help apreciated...

 

2

Did you run all the newly released MS updates? 

 

Try disabling the Antispam in Outlook by going to the settings in Internet Settings> Antispam> Client Integration (in NIS2009) and unchecking Outlook.  (Hit OK, OK)  Open Outlook and delete the Norton Spam folder.  Close Outlook.  Redo the setting in the NIS2009 to enable Antispam in Outlook.  Open Outlook and answer Yes to integration.  I'm not sure if this will have to go through retraining the spam database (should not because you did not fully disable Antispam); if it pops up then do the training.  Let us know how this goes for you.

3
dbrisendine wrote:

Did you run all the newly released MS updates? 

 

Try disabling the Antispam in Outlook by going to the settings in Internet Settings> Antispam> Client Integration (in NIS2009) and unchecking Outlook.  (Hit OK, OK)  Open Outlook and delete the Norton Spam folder.  Close Outlook.  Redo the setting in the NIS2009 to enable Antispam in Outlook.  Open Outlook and answer Yes to integration.  I'm not sure if this will have to go through retraining the spam database (should not because you did not fully disable Antispam); if it pops up then do the training.  Let us know how this goes for you.

I believe this would work. Please try this andlet us know if this works