Metin2 this game is currently unavailable to you

Norton 360 for Windows
1

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Issue abstract:

I’m relogging on Metin2, ch channel, that’s what we call it. Then a few moments after yesterday’s Metin2 update micropatch, a red bar appears and I can’t click play on the Gameforge platform anymore. Does Norton have anything to do with this?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

@Nikodem_Grzegorowski The game has been noted as having serious security issues over its lifespan. Please read the AI generated information below. I have also noted a few questions that help us help you as well.

-What OS are you using?
-What is your Norton product version and build?
-Do you see anything in your Norton history where this detection took place and was logged there?
-Any screenshots to share that may help?

AI Overview

Metin2 on the Gameforge client faces significant security and operational issues, including
** frequent account hacks, unjust bans, and a high volume of botters ruining the gameplay experience. Players often report losing access to accounts due to 2FA issues or unauthorized, malicious, or phishing-related hacks.**

Key Security and User Safety Issues:

  • Account Hijacking: Many users report their accounts being stolen, potentially due to reusing passwords from other platforms or malware, leading to total loss of characters and in-game items.
  • Unjust/False Positive Bans: The automated anti-cheat systems (GameGuard) sometimes wrongly ban legitimate users for botting or unauthorized third-party software, with difficult and often unhelpful support response.
  • Persistent Botting: Despite bans, low-level areas and markets are often overrun with automated bots, leading to inflation and unfair gameplay.
  • Data Security Concerns: Historical reports, such as a 2018 breach, highlighted risks of personal data being compromised, necessitating caution with login credentials.
  • Support Limitations: Players frequently experience slow or ineffective support when trying to recover hijacked or wrongly banned accounts.

Safety Recommendations:

  • Use a unique, strong password for the Gameforge account that is not used anywhere else.
  • Enable and maintain Two-Factor Authentication (2FA) for added security.
  • Avoid using third-party mods, as they may contain malicious software.
  • Be wary of phishing sites, especially those promising free DC (Dragon Coins) or offering to sell accounts.

SA