Missing 1 GB in Norton Backup

Ever since the 3.5.2.10 upgrade, my Norton Backup account has been reporting 1 GB of storage in use that is not really in use. I noticed this when I tried to do a manual backup, and was told that all my backup storage was in use.

 

I tried to delete everything from my online backup storage - which should result in 0 GB in use, 2 GB available.  It did not. After deleting everything, it tells me that I have 1 GB in use.

 

I have looked at Computer ->  Norton Backup Drive -> Backups on Secure Online Storage.  It shows  a number of empty backup sets (which I would like to delete, if I could), and confirms 0 bytes of storage in use.

 

How can I get back that 1 GB of storage?

 

 

 

 

 

srg,

 

If you would like, send me either a forum PM or an email (my address is in my profile) and I will help you get it sorted out.

 

~scott

I followed Yogesh's suggestion to do an on-line chat to get the issue resolved. The analyst couldn't figure out why I still appeared to have 1 GB in use when I had deleted all backup storage in use.  Therefore, to resolve my issue, he gave me 5 GB additional storage at no charge.  

 

Worked for me! :smileyhappy:

Message Edited by srg on 08-24-2009 03:04 PM

srg wrote:

I followed Yogesh's suggestion to do an on-line chat to get the issue resolved. The analyst couldn't figure out why I still appeared to have 1 GB in use when I had deleted all backup storage in use.  Therefore, to resolve my issue, he gave me 5 GB additional storage at no charge.  

 

Worked for me! :smileyhappy:

Message Edited by srg on 08-24-2009 03:04 PM

 

Well done but maybe you should have haggled a bit more - might have got 10Gb

Ever since the 3.5.2.10 upgrade, my Norton Backup account has been reporting 1 GB of storage in use that is not really in use. I noticed this when I tried to do a manual backup, and was told that all my backup storage was in use.

 

I tried to delete everything from my online backup storage - which should result in 0 GB in use, 2 GB available.  It did not. After deleting everything, it tells me that I have 1 GB in use.

 

I have looked at Computer ->  Norton Backup Drive -> Backups on Secure Online Storage.  It shows  a number of empty backup sets (which I would like to delete, if I could), and confirms 0 bytes of storage in use.

 

How can I get back that 1 GB of storage?