Missing .DLL file

[Ranjan313]

On 07th January 2025 I receive a patch(Screenshot attached) I install it. I see update available for MS Office 2021 as well, so I install it soon. After that I am start seeing error(screenshot attached).

[SoulAsylum]

Related!! This is an incompatibility of this dll file which is being used in the new version 24.xx of Norton. The Norton team has been made aware of the issue as it is related to the depreciated Antispam filtering.

AI.exe - Bad Image error starting MS PowerPoint

Every time i start PowerPoint i get a error titled ai.exe - Bad Image. This only happens on MS Powerpoint and not on any other app. So far repaired Office apps and run sfc /scannow, and hasn’t fixed the issue. Windows 11 - 24H2 (26100.2605 Norton 360 - 24.12.9725 (build 24.12.9725.897) [Screenshot 2024-12-26 203005]

SA

[Ranjan313]

Thank you so much for reply, much appreciated. Seeing this error from today morning 08th January 2025.

[SoulAsylum]

You’re most welcome!!

Edited: The other issue where duplicate Windows Updates installed is discussed in this MS article. Its a similar issue as your screenshot, not the exact same. The solution suggestions appears to be resetting the Windows Updates:

https://answers.microsoft.com/en-us/windows/forum/all/update-for-windows-security-platform-kb5007651/c0309609-33ac-408e-834a-f07acd5be612

SA

[RobinT_Barlow]

I have exactly the same issue when PowerPoint starts!

[RobinT_Barlow]

I have the same error message.