I recently re-installed the driver for the internal DVD drive on my Dell laptop. However, N360 now doesn't show the DVD drive as a possible backup destination. Any ideas?
Hello balrog,
Open the Norton 360 Manage Backup Window > "Where" tab and click Refresh.
Let us know if the drive is now recognized.
I've tried refresh, both before and after a re-boot, but the D: drive still isn't listed in the Where tab.
Should I consider re-installing N360 v4 ?
Will I run into re-activation problems if I do?
balrog wrote:I've tried refresh, both before and after a re-boot, but the D: drive still isn't listed in the Where tab.
Should I consider re-installing N360 v4 ?
Will I run into re-activation problems if I do?
Hi balrog
Does the drive appear in Windows Explorer? Occasionally the Gear drivers seem to go "walkabout" and need reinstalled.
Check the posts by Vineeth in the following thread.
http://community.norton.com/t5/Norton-360/Norton-360-version-4-0/m-p/240542/highlight/true#M33381
The drive appears in Windows Explorer, and also shows up OK in the N360 Diagnostic Report
balrog wrote:Should I consider re-installing N360 v4 ?
Will I run into re-activation problems if I do?
Hi balrog
Try the reinstall. Make sure that you have a copy of your activation key which you can, if necessary, get from your Norton Account at www.mynortonaccount.com and, if you use Identity Safe, then back it up to a .npm file so that it can be restored later.
This is now solved.
I downloaded a trial copy of Ghost 15 today. After it was installed, I found that N360 was now showing the missing DVD drive as a possible backup destination.
It seems that something about the Ghost 15 installation procedure must have "corrected" the problem in N360.