Missing logins

I had a Norton Identity safe account on my iPad.  I signed in after the first of the year. Instead of the 4 digit PIN, I was asked for a password.  Not knowing the password, I clicked for help.  When I got my password, I logged in to find there was no data.  I am not sure if it was lost, or if my account was overwritten by a new one, but I need help getting my old data back.  

Can you log into your vault at    https://identitysafe.norton.com    If so, are your logins still there?

When you were asked for a password, are you sure it was not the Norton Account password? Occasionally, if you have not logged in for some time, you get logged out of your Norton Account. After you log into the Norton Account, you should still be able to use the PIN to log into the vault.